Arby's — Restaurant in El Paso

I love Arby's because I consistently have a good experience whenever I eat there. Regardless of location, the places are clean, the staff are friendly, and I always get exactly what I ordered. In addition, their food has never caused me any digestive difficulties so I often like to eat at Arby's before I leave town since I can be certain that I won't have to make any unplanned stops along the way.

I usually get the 2 for $7 beef and cheddar sandwiches and put both horsey and Arby's sauce on them. I also like the half pound roast beef and my husband likes the classic roast beef sandwiches. My daughter tends to grab the chicken sandwich (breaded and fried chicken) - I have never personally had that sandwich, but I would guess it's good since she gets it each time.

The food is always fresh, and the curly fries are seasoned. The other sides like jalapeño poppers and mozzarella sticks also taste fantastic if you like those types of foods.

I don't generally dine-in here, and get my food to go through the drive-thru. Usually it takes about 10 minutes to make my food and it is well worth the wait. I have been inside a few times, and the atmosphere is quaint, reminiscent of a diner, but much less greasy. I wouldn't bring small kids here, but they do have high chairs if needed. I would recommend this place for quiet small group dining experiences. It's also nice for visiting after work as it usually isn't...

IF YOU WANT TO BE SERVED WITH A BAD ATTITUDE, YOU MUST COME HERE!!!

The manager on duty was Andrea. By body language from other employees, I felt they are afraid of her.

The kitchen floor was a mess. When I asked for an extra bun, the young man at the register did not know hot to charge me for that. That is when Andrea came in to help, and she spoke to me so fast, I could not understand what she was saying. I repeated myself asking for an extra bun. Again, I could not understand what she was saying, and she already had a bad attitude because I could not understand her. After the third try, I got it!

She thinks by speaking quickly, that is saving her time. It's not!

I want to assure you, customers prefer QUALITY over quantity (in this case, time). Customers would rather wait for a pleasant experience, wait for good food.

During my time while I was waiting for my online order, another customer came in. It took five minutes for an employee to acknowledge her. It sucks to walk into a business of any kind only to be ignored.

Andrea needs more training. She needs to learn not only how to manage employees, but how to manage time. She needs to look at the floor once in a while, and have a safe, clean working environment. Her lack of skills is going to get...

Went to arbys on Montana and was told to pull my truck up and they would bring my food out to me. My order was wrong so I went in to order more food because there was a miscommunication on what my total order was. As soon as I approached the counter the guy told me I needed to move my truck up(it was as far up as the curb would allow) so I went outside to move it and the vehicle behind me had plenty of space to get around so there wasnt a reason to even ask me to move it. I went back inside and the guy was taking someone elses order after he had wasted my time twice once when I had to pull up and again when he thought I was blocking the tiny car behind me. So I left without my correct order and as I was leaving the same car he had me go out to move mine for was still waiting for their food at the drive thru window. One my husband deployed this week and I had to make an extra stop to feed my daughter because her order was wrong and two this was the last thing I needed after working all day and just not wanting to cook for two people. You would figure they would do better considering their distance to the...