Sansei Japan — Restaurant in El Paso

I’m not one to complain, but the main cashier guy (the dude with short brown hair, a tattoo on his right arm, and red shirt) waited 5 minutes to acknowledge me (and there was nobody else around the area). When he did acknowledge me, he wasn’t smiling and basically looked at me so that I can spew my order at him. When I was done ordering, he didn’t say thank you, rudely pointed at the credit card reader so that I could swipe my card, and seemed just about miserable that he was there.

I get it: I worked food service for years. But don’t take frustrations out on the guests man. That’s messed up.

The food was good though. If I wasn’t with my grandma, I would have ordered...

I actually like this food but need their people to stick to the mall hours. I checked the food court hours and it says 6:00 on Sunday. I came at 4:50 PM and they told me that they had already shut down the grill. They were cleaning while the other food places were still serving and tending to customers. This is not the first time I seen them do this. I came at lunch time and they had a sign up they went to the bathroom. I saw at least 2 people walk up and leave. I waited, I waited for a long time because like I said, I like the food. I waited over 10 min. Food is good but they need more help and they need to stick to...

Sansei is an awesome restaurant. My mistake is to come at the heart of a lunch hour rush. I strongly recommend that you go during an off peak period because it takes a while to get what you ordered. I got my Beef and Chicken combo in a reasonable amount of time but for some strange reason I had to wait a while to get my order of gyoza. The food is made to order so it is piping hot! As always, the food is quite delicious! Staff is also friendly and courteous. I just wish there was a a more efficient way for them to sort out the orders rather than stacking the the Styrofoam containers up on...