Panera Bread — Restaurant in Elizabeth City

Went through Panera drive-thru Sunday morning to make a quick order, which was a normal experience. After paying at the window, I was direct to please park in the reserve spot to wait for my order, which I did comply. After waiting for an unusual longer time for my order it arrived, I asked the person if he could wait for us to see if we can verify if they missed any items, since it has happened every time I am asked to park in the reserved spot. The answer was, " We are swamped and I have to go." We continue to look anyway and found they missed an item on the list. Which irritated me by the way I was dismissed as a customer by who I believe was the day manager that delivered the items. Now I had to go into restaurant and retrieve the missing item which negates the reason to go through the drive-thru in the first place. I am not angry about the missing item I am unhappy how a manager treats a paying customer that had to wait for an order. When I worked in the fast food industry if I did that to a customer, believe me I would have been counseled by the manager. Times have changed too much for just simple customer satisfaction, regardless of how busy you are, every customer...

The order was very expensive & was not given proper attention.

1. We got the wrong drinks $4.99 smoothy & 2.59 Mountain Dew. Given diet Pepsi mostly ice & no smoothy) cheaper to go to Wendys or 7/11. When you were inside their drinks were larger & you could get refills. The peach/berry smoothy was in 12oz glass $4.99 Not worth it.
2. Cookies 3 were not in bag ($3), so we had to go back 4 miles. (Cookies were not completely cooked in center)
3. Double combo (1/2 salad &1/2) 3a) $6.19(4x6 2” 2/3 full)- strawberry (1)/orange (2slices)/blueberry (2)/pineapple piece (1) Romaine lettuce 1-2 leaf; 10cc of Poppy seed dressing only few walnuts. 1.5 oz chicken 7b) $4.19 The Tuna sandwich was very runny as it had too much mayonnaise all the tuna ran out of sandwich. Bread not fresh. So that was only 1 entree ($10.38) (Total $31.05, still hungry and I have had bariatric surgery and cant eat very much, not filling.) The service was bad mixing up orders then food portions were so out of line with going in the restaurant.

Will never go to Elizabeth City, NC again until the restaurant opens again. This was horrible and a...

I have been a Panera Bread customer for years in various states. I was very unhappy with my service on Monday evening the 5th. I ordered a pick two and added a bakery item. When my name was called, I was handed my order and directed by the guy to go up front for my bakery item. He wasn't friendly at all, unlike your other employees are. I went to the register and I waited for the girl to help some customers before me, I wasn't going to be rude and interrupt. While I was waiting for her, the guy that sent me up there walked up and grabbed two different bakery items for some orders, he looked straight at me and then proceeded back to the kitchen. He could have absolutely handed me the item I ordered, but obviously couldn't be bothered. On top of that, the pizza I got was horrible, it didn't taste freshly made like usual. To eat at Panera isn't cheap, but it's a treat I like to do for myself once in awhile and this was by far my worst experience. I don't know who this guy is or what his problem was, but as a customer I...