PieZano's Pizza Kitchen — Restaurant in Elizabeth

STAY AWAY!!!!!! WORST FOOD AND THE SERVICE WAS EVEN WORSE THAN THE FOOD! If I could give less than one star that is what this place deserves. We were told the food would take 35 minutes to deliver to our hotel it took over an hour and 15 minutes including multiple calls to check on the status of our order. We then called to cancel our order and spoke to the manager who was yelling and screaming with a thick foreign accent and we declined the order. However, the order arrived at our hotel so we excepted it and began to call back to allow the credit card to go through. We then began to eat our food which were two simple Italian dishes and they were frozen in the center, the garlic knots were stale and it was the worst tasting food I have ever had in my entire life. We called to complain about the quality of the food and that we wanted a refund. We were told the driver would need to come back and pick up the food which we were glad to oblige as we did not want to eat it. I would not have fed it to my dogs! We were told the driver was a minute away. Over 25 minutes past with no phone call and no driver showing up. We called back and spoke to the same incompetent manager who began screaming at us again that he was on his way and to leave the food in the hallway. We declined to do this because we did not want someone else picking up the food and then losing our refund. We told the disgusting manager that we were showering and then getting into bed as we had an early flight and the driver could call us to get the food back or else we were going to bed. I never received a phone call at all. The driver also never showed up to the hotel as the hotel front desk never rang us either. It is a week later and we still have not received a refund. We just called now and the same disgusting foreign manager began screaming on the phone to myself and my boyfriend that he never received the food back and how does he know the food wasn’t good. We replayed for him the events that happened and he continued to scream and talk over us. We are calling our credit card company to stop payment. DO NOT EAT HERE EVER! Not only is the food disgusting but the manager is the lowest form of life I have had the displeasure of...

My girlfriend and I ordered from this place once before, and we had a problem with them. I had ordered a Chicken Cutlet Hero, the bread tasted old, and was extremely soggy, like a sponge, you could literally squeeze liquid out of it which as a knowledgeable individual entails that the chicken is frozen.

Today (6/10/18) we decided to give them a second chance, on the off-chance that maybe they were just having a rough day which DOES happen.. we're not in the business of just shutting people down over that, so I ordered a Spinach Roll, and lo and behold, it was encased in raw under-cooked dough, and was slimy, and falling apart. It was a disgusting mess... I truly thought to myself... What would Chef Ramsay say? (Lol).. but honestly it was so nasty I snapped a picture of it as my girlfriend irritably contacted GrubHub (that's what we used to order) to complain, mind you this was on-top of having to wait 20+ minutes POST DELIVERY for my 20oz Soda that they had forgotten because they wanted to shed out quantity, in exchange for quality. - It's an outrage.

Sorry for the paragraph people, but let this be a fair warning, don't waste your money here. They may have been good for some time, but that time is long gone. I included a picture so everyone can see the disgusting atrocity I was given. (Guess I won't be eating dinner...

Flew into Newark Liberty & stayed overnight. Called from the hotel and was told 30-40 minutes. Called to follow up at 45 minutes and was told the driver should be there any minute. Went to the lobby to wait and 20 minutes later the food arrived. The pizza was pulled out of the “heat” bag and it was the coldest pizza I could have imagined. Asked the delivery driver if this is how long it usually takes to deliver pizza and with a chuckle he responds “naw”. When I asked why it did this time he said “I don’t know”. Talk to the front desk (who recommended this place) and they agreed the pizza was subpar. Although it was cold the family and I ate. The wings we ordered were good and warm but the ZEPPOLES?!?!! Oh my!! After my wife attempted to bite into one and gnawed on it i thought she was being dramatic. So I grab one in my hands..... I’m not a small guy and it took A LOT of strength for me to pull it apart. Needless to say the almost $40 that we spent (outside of being very hungry from traveling all day) was not worth it and not to mention the unprofessional attitude I and the hotel staff received. To their credit they did agree to...