Arby's — Restaurant in Elizabethtown

So angry, so I am going to back track. I didn't write my review last time because the disaster that was my order might have been a trainees accident. 3 out of 5 meals were wrong. Manager insisted ( Because we had popped on the interstate so no turn arounds) that he would give us 3 meals off just to let whomever know blah blah, he was nice, I wasn't and didn't ask he insisted on replacing the meals. So fast forward not but maybe a week later I go to collect the meals... It doesn't exist, and even though I verified the store with receipt in the previous convo and the one I was having ( important because they said I had the wrong store.) I was like ok well I had talked to ( idk the name now) they said he wasn't working there any longer he was filling in or something not gone gone and IDK how they recorded stuff but my info wasn't there... Okay...fun... No they didn't honor it... So we don't go back for a while, today I figured what the heck I am running behind they have one person in line this is my day... No they were all once again super nice service is always good. Had to wait on my food they brought out a bag Full to the brim with my order I could barely see that I had everything ( I did sorta) and so I start for home but had to hit the breaks because crazy drivers. And dispite me mom arming the bag it was so full food flew out. ( Not exactly Arbys fault but hold on) My kids 5 price and a box and half of fries gets dumped. ( Ran somewhere else got my kid something else and got home to a house full of people) while cleaning the mess planning on treating my doggos to some floor chicken I realized things happen for a reason, my kids food was so over fried it probably would have chipped tooth ( no chicken for the doggos) also other than the top part of the fries they were all bits ( I personally like those but my family doesn't) then 2 of my roast beefs were wrong and seriously half the bun had no meat and the other side had barely any on both sandwiches, I spread it out and it was about half the size of a piece of bologna. there was supposed to be cheese but Idk if me saying the classic beef and cheddar meal translated to classic so could have been my mistake but but I swear when she read it back it was all right. I just wish they could nail food like they do service. I didn't get to call and honestly what good, did it do last time. Maybe this will help this is a prime location right off the interstate there is a reason it's always dead. Idk if I will ever go back..my husband and kids say nope our meal was over 50 dollars, and was in no way filling. Not worth it. I do wonder how they can have such a awesome staff and so many...

The food was pretty typical of what you would expect from an Arby's just about anywhere. Some of the roast beef looked a little bit undercooked but I didn't worry about it because it's meat product from a bag.

3 stars due to the bathroom situation. I would say the men's bathroom was a bit drafty but that would be too generous. It was straight up a cold wind coming in. It had the smell of a wet dog. You know, like your friend's house where he has a really dirty dog and he never cleans and there's a bit of a mildew stench like he needs a dehumidifier in his house? Like that. On the positive, the men's bathroom did have a baby changing station. My 1 year old's 8 hour pee diaper smelled better than the bathroom however.

My wife described the smell of the women's bathroom as "old person bowel movement mixed with rotting flesh." That was a literal description, she wasn't even trying to be funny.

Seriously though, Arby's. The food was fine, the people were fine, the dining room was clean enough. Just get the bathroom situation...

Went thru the drive thru at 11:20 Saturday, they asked me to pull forward because they were cooking part of my order. 15 minutes later the truck behind me gets their food and leaves, still haven’t received my order. 5 minutes later that was behind me and left came back. Clearly they received the wrong order, I’m guessing my order. I say this because I started to pull around to go in mostly due to my suspicions, and out the back door comes the worker with my food. I took my food and before leaving felt the mozzarella sticks I was supposedly waiting for and they were cold. When I get home it is clear that my order was opened and wrapped back up quickly. No apologies for it taking so long, no explanation as to why it took so long, just $30 worth of cold food that clearly took a ride with some other customer before they gave me the exact same food. Completely unacceptable and incompetent customer service, management of the restaurant, and...