Dunkin' — Restaurant in Elk Grove Township

We came to this location because they have done a good job in the past. We moved further away and stopped in while we were in town and expected the same great service, however, that was not the case. They completely messed up my husband's drink. They messed it up from the get go with entering it wrong into their register/computer. However, when they repeated it to me over the speaker they said it correctly. When we got to the window they tried to give us the wrong order and I had to correct them twice about what our order consisted of. They rang us out and made us pull up front to wait for our order to be brought out. A lady brought our drinks out and when we questioned her about my husband's drink having the correct amount of espresso shots she said yes, but it was clearly way too light of color to have 4 shots of espresso in it. The sticker also said it was a decaf latte when it was not supposed to be. They also forgot to bring us out the food part of our order so my husband went in to get the food and ask them to correct his drink.

They refused to give him the correct amount of espresso shots or fix the issue. He left without a drink or refund out of complete frustration. Dunkin' corporate office doesn't care as locations are franchised and the location manager themself only offered a free drink if we came back that same weekend which didn't work since we live 2 hrs away. We also found out through talking to the store manager that the girl who claimed to be shift supervisor/manager during this whole fiasco was not a supervisor or manager at all.

Either way issue is not resolved. Will not be resolved. We will no longer stop at this location as there are plenty of other locations to try out that are less frustrating, including Starbucks right next door who would've instantly remade the drink. It's not like he drank it and asked for a new one. He was returning a full drink and asking for it to be made correctly because it...

I used to come to this Dunkin constantly because it's the closest to home by almost a mile. The drinks were consistent and tasted good. I almost always order the same thing (iced latte, less ice, butter pecan/other sweet flavor, granulated sugar, and either almond milk or whole milk) which means I know how it's supposed to taste. Recently however, (within the past 2 weeks) I've been served milk with maybe one shot of espresso, a half pump to a whole pump of flavor, and maybe a teaspoon of sugar (if they remember), oh, and the whole cup is filled with ice. I've tried combating this by adjusting the settings and ordering it with an extra shot (which you have to pay for) and more flavor (which you have to pay for), to no avail. I will end up with flavored, iced milk. They will also usually use whole milk instead of almond milk, regardless of what your order says. I guess I'm going to be driving further to find somewhere with quality and a latte that actually tastes like a latte. Their doughnuts are fine but lacking in variety and stock. Oh, and they're almost always out of Boston creme. You're better off taking the extra couple minutes to run into jewel for their doughnuts. They're not only cheaper ($0.99 as of May 2024) but there's a much wider variety, they're larger, and they're actually made in the bakery right there instead of pulled out...

Wrote review here already and had to come back again. Went there after a while and didn’t expect a bad experience but yet again, it happened. I had a coupon for a free coffee so I ordered a French vanilla iced latte. The person said that the coupon expired so I decided to order a frozen dunka. The person who was making the stuff got mad cuz he had already made the latte. Then my little bro ordered a mocha latte and Ankur (the dude) decided to take the French vanilla one he already made and dump a bunch of mocha syrup so he doesn’t have to make more cuz he’s lazy. We got our stuff and didn’t notice until my bro drank his latte and it tasted disgusting. I was infuriated cuz this is the second time Ankur has done us wrong. He’s not a nice guy and just has something against us. Also, When I walked in with my brother, Ankur said to his coworker in his language (which I literally understand), that we are the “Ones with coupons”. I found that rude and disrespectful. Also, I was sus that my coupon was expired cuz it still had 4 more days. So I went to the other Dunkin’ or Nerge and Devon and IT LITERALLY WORKED. Meaning the people at this Dunkin’ lied to me. NEVER going...