Einstein Bros. Bagels — Restaurant in Ellisville

Very disappointed in the Ellisville location. You walk in and immediately feel unwelcome in their cold atmosphere with no furniture. They do not want you to stay. This has become a strictly "to go" operation. No other restaurant in this area has removed their furniture to discourage customers. Today, I ordered on the app so by time I got there (20-25 minute drive) my sandwich would be ready. I got there and waited about 10 minutes. The employee put my order on the shelf, without calling out a name or saying anything. I drove home (now a 45 minute round trip drive) to discover it was made on a plain bagel and I had clearly ordered it on an Everything bagel. I checked the receipt, which also showed an Everything bagel. In a previous visit, I heard a manager tell employees if they are out of the type of bagel a customer orders, to use a plain bagel. No attempt at all to contact me and ask if I would like a different bagel or apologize or anything. They were too lazy to even call out my name when my order was completed, at which time they could have said something about it. It is just not worth the 45-50 minute round trip for breakfast there any more, when you have to eat your sandwich in the parking lot or wait until you get home and eat it lukewarm, only to discover they did not even get the order right. So disappointed. This place has really went down hill and they do not care about customer experience at all. What a waste of my time for a lukewarm sandwich that was not what I ordered and absolutely no interaction of any kind from employees. Way to...

I haven’t stepped foot in an Einsteins in several years but on a recent Sunday morning decided to give them a try again. The first thing I noticed was there was nowhere to sit inside. One of the employees told me they were in the process of renovating the place but she said the furniture has been gone for over a year and no renovations have been started. I used the women’s restroom before ordering and it was disgusting. After settling on a breakfast garden bagel meal, I watched 6 people behind the counter, 3 of whom were watching a soccer match on a cell phone and one of the employees was munching on his lunch. Whatever happened to an employee break room? The sandwich was a disappointment. The bagel was delicious and soft but the menu said “eggs, avocado,tomato, spinach”. There was one egg not eggs. There was no avocado. There was green smeared on both halves of the bagel but you could not call it avocado since all it did was “color” the bread—there was no actual avocado on the sandwich or any resemblance of an avocado spread on the bread. And of course everything slides off when you take a bite. Based on the uncleanliness, the lackadaisical attitude of the employees and the lack of value for your money I will...

The line was nearly out the door when I arrived Sunday morning, but it moved so fast because the staff was “all hands on deck” and moved everyone through so quickly. I was maybe in line for 3-5 minutes. That’s awesome! It was my first time at Einstein’s and the staff was so helpful withy questions and helping me decide what to get.

I saw a $1 retailmenot coupon for Einstein’s and when the cashier couldn’t figure out how to use it or knew of any active coupons, the manager was eager to honor it anyways.

There is plenty of outdoor seating and a dog bowl with fresh water for our furry friends!

I think because everyone was so busy at the line, the dining area was a little untidy, emphasis on a little. I think it’s pretty understandable for a roaring busy breakfast place to be not perfect on a Sunday morning. Just a few crumbs on the tables and floor, but garbage was well maintained and the drink areas were clean. As I was leaving it slowed down and someone came out to clean, so they were right...