Schlotzsky's — Restaurant in Ennis

Host: DT-521

1st time ordering here and probably won’t be back. Get there and ordered the pick any two broccoli & cheddar soup (originally wanted baked potato, but they were out), an avocado turkey wrap, and a strawberry lemonade.

Got to the window and was given the sandwich on sourdough (no avocado) - They didn’t confirm the order placed on the intercom or at the window, so they had to remake it. After receiving the wrap, and pulling off, I looked down to see that I was handed a regular lemonade, so I had to go back through the drive through just to find out that they were (out of the flavor).

Not only did you not confirm my order, but you gave me something that I didn’t order and didn’t tell me BEFORE I paid for it, that you were out.

I could’ve made REGULAR lemonade at home and gotten multiple cups of it for 3.29+tax.

Schlotzsky’s - have your people confirm orders at the window to ensure they are correct before they pay. It was a hassle and a waste of time (on lunch break) & money having to wait for a remake and drive back around just to find out you don’t have something, so your cashier just gave me what you had.

Reminder: People choose to spend their time & money on your establishment. I had most of the ingredients needed to make what I originally ordered at home and could’ve made everything myself.

After this experience,...

One of the reasons we love Schlotzsky’s is the customer service and ability to get gluten free bread and pizza- this location is no different.

Our first visit here as we were passing through on our way back home and as soon as we saw the highway sign for them we knew exactly where lunch would be.

The restaurant was clean, well apportioned, had ample seating and is handicap accessible. Plenty of parking space.

Well lit with a bright and fun atmosphere. While the order taker was on her first day, the manager was spot on in helping her navigating the order process particularly since we had to have a modification for the gluten free bread as needed. He was patient and helpful in helping her ensure the order was taken and expedited correctly.

Fresh Cinnabon was on the menu for the non celiac family members and it was fresh as could be.

The flatbread pizza was a hit (available on gluten free bread) it was fresh and delicious.

The roast beef on gluten free was delicious as well- fresh ingredients and perfectly constructed.

The beverage bar was clean and the condiment section was fully stocked.

Clean restrooms that have changing tables were in the mens and women’s rooms.

While we won’t be up this way often as it’s a good distance from home- but if we do pass through again we are definitely going...

I always stick with the original sandwich but my husband wanted to try the Turkey and avacado sandwich. We went through the drive thru to take the order home to eat. When we got home he didn't taste any avacado in his first few bites so he lifted the bread and saw maybe only 4 extra small "pieces" NOT SLICES of Avacado each about the size or less of a dime......, that small in diameter and thickness. Never seen avacado on a sandwich that wasn't in slices....unless it was smashed avacado and spread on the bread. He also thought the quality of the meat was not good. Guess next time I want Schlotzky's I'll have to go by myself. *Oh, and Schlotzsky's, would you please at least put napkins in the to go bags without the customer having to ask for them. So many fast food drive thrus nowadays don't give you ketchup, salt, pepper or plastic ware unless you ask for it but almost all of them do put napkins in the bag without having to be asked to...