Dutch Bros Coffee — Restaurant in Escondido

I love Dutch bros but so far this place lacks staff seems overwhelmed, they messed up our order and overcharged us. We ordered 6 drinks and after we paid she said 7 which was confusing but at the window we had the worker repeat the order and turns out they charged us for a drink we didn’t even order, she must’ve accidentally pressed it they said. Waiting to see if we actually get our refund because I asked for a receipt after the “refund” but it shows the original charge. We ordered some deconstructed rebels which showed on the receipt, as well as regular ice rebels and they filled the deconstructed so we had to wait, I’m assuming they threw the rebel away like they did with the drink (chai horchata) that we didn’t order, it’s a shame and wasteful they don’t just offer it to the customer or the car behind, usually other Dutch bros...

My Teenage child had a severe allergic reaction after we got a mixed drink for him here. He was in the ER the rest of the evening. It wasn’t easy to speak to customer service, they wanted me to go through their website. I called this store and no answer. Too busy, line was too long, the girls were a bit way into your face while waiting v for the drinks. It’s fun & very enjoyable to chat while they’re making our drinks, but this was on an uncomfortable level. After waiting that long in line, it was an exhausting experience. We did not like any of our drinks. Two of them tasted like chemicals with meds in them. I was not going to turn around in the busy line, difficult traffic area to go in and ask the store for a refund. My first time...

This is the newest Dutch Bros in the area, dedicated to Escondido, CA. The line, depending on the time of day or night, can be lengthy and slow, especially when you are behind a newbie signing up for the App while ordering in line. Food items remain the same to the muffin tops - one day they will provide these warm, although being cold is a great compliment to the hot cocoa. Coffee and drink items continue to impress during the holidays. Service is with a smile and friendly attitude. Glad this one has opened - they are doing a much better job in their first few weeks of opening than some of the other franchise counterparts. Looking forward to...