Starbucks Drive Thru — Restaurant in Escondido

Called and asked if they were open, as the first one I went to was closed. They said they were, and I headed over. I got to the drive thru ordering area, and was asked if I could wait a moment. I answered yes, though I suspect nobody was listening. Several minutes later I was asked to order, I ordered a venti chai latte, whole milk. A puzzled reply came back 'chai?' sounding like the woman wasn't familiar with the product. I repeat yes, a venti chai latte, whole milk. The order appears on the screen correctly, so I proceed forward.

After going around the side of the building, I see there are still 2 people in line. Given that I would have been able to see a third car when I got in line, these 2 must have been in line when I drove up, and it's been at least 5 minutes since I pulled into the drive thru. It takes several more minutes till the first person is served, and a couple more for the next. I finally pull up to the window, and my order only takes a minute or so to come up, but it's been at least 15 minutes since I arrived at the order taking station. I do see 4 people behind the counter, 2 of whom, a male and a female, are standing and chatting in a relaxed manner. Another appears to be cleaning in the background, and the person at the window processing orders. (There are at least 2, maybe more people behind me, so their orders will also likely be very slow) I get my order, leave, and don't taste it for a while, as I'm in a fair amount of traffic. When I do taste it, it's not chai. It's some coffee beverage, though it may be a dirty chai. (Disliking coffee quite a bit, and being pretty unhappy with that taste in my mouth, I don't taste it again to find out)

Fortunately, after tasting it, and calling the store I ordered it from, they tell me I can get it remade at another store near where I am now, which is the only one open in the area, and the last one before I head out towards where I live, which is another 35-40 minutes away. They are familiar with the concept of a chai, get the order correct, and I can wash the bad, burnt, taste out...

Horrible matcha drink I assume because I didn't tip but the drinks already expensive enough. They didn't put any lavender topping and acted like they did. some guy with red hair kind of chubby not sure what his problem was the matcha is not mixed at all there is no brown sugar as I requested. Feel like since I am a guy they take advantage of making trash drinks because they assume I wouldn't notice. I requested light ice not a since ice was in the cup. I've gotten this drink for the past 5 days in a row and they have all been beyond exceptional so I know what to expect I hope that big guy reads this review seriously. ALSO to prove no effort was put into this drink I know the new policy is to write something simple on the cup nothing was written on the cup so you know there’s no effort behind the drink so if anything the owner should crack down on stereotyping when to make good drinks whenever they feel like it. Only supporting small coffee/matcha shops now at very least never this...

I had a terrible experience at this Starbucks location. I went in today and I ordered what I always order. The barista did not repeat the order back to me and made it wrong and so she brings me to anyone and I comment that this new one is also wrong. She is visibly annoyed, and I don’t want her to think that I’m trying to get free drinks so I offered to pay for the other drink even though I had already paid for the first drink that they made a mistake in. She takes me up on this and I pay for the second drink. This is a refresher and is nothing but watery. She handed it to me and gave me her back and went inside right away. I walk into the shop where she is talking badly about me with her coworkers.

Fast forward not only that I have to pay for two drinks but I even offered to toss all the excess drinks for them.

I don’t plan to visit this location anytime soon specially, not in the afternoon shift...