BJ's Restaurant & Brewhouse — Restaurant in Eugene

Typically, BJ's is awesome!!

This was one of those nights when we'd had 100 degree temps. So, I can understand, probably a lot of people were ordering food to be picked up, delivered, and, going to the restaurant. When things get hectic, quality can suffer.

I'd gotten a 20% off coupon, so decided I'd have my now favorite pizza! While ordering my delivery, it said I should join the loyalty club, and I did. Found out, by doing so, I got a free Pazooski!

So, I added one I've been wanting to try for awhile, the strawberry shortcake.

When my food was delivered that evening, when opening the bag, realized, there wasn't any ice cream for the pazooski. But, also, the cookie looked like it had fallen apart in the middle, while moving it, so that the middle was a crater filled with broken cookie. The strawberry sauce was in one of those plastic containers with a lid, you get your dressing in, for a house salad. The cream was melted, which I could see happening, with the high temps (why I'd looked for the ice-cream first, so as to get it in the freezer). But, it was in an even slightly smaller container with a lid.

Already, very disappointed, I started eating some of my pizza...

I don't know what happened, but, about 4 pieces didn't have cheese or toppings, except at the ends. The chicken topping was all over the box, only some in cheese, on the pizza (that could have been the delivery).

Usually, the food there, especially, their deep dish, Great White, is delicious, soooo good!!

So, I was very disappointed.

I looked how to contact, and, it was a form. I didn't realize, until near the end, that it was a form to, I think, corporate. Normally I wouldn't send to corporate, unless the restaurant hadn't made it right. But, I'd written it all out, and my hand was hurting. So, I finished, and sent it.

I finally found the phone number for the restaurant. I called. The person who answered, quickly transferred me to 'take out', as soon as she heard delivery.

The young man who answered... I gotta say... I don't think he's someone you want answering the phone, and dealing with customer's problems.

He told me the strawberry sauce 'came that way' on delivery. At first, he said he'd refund the ice cream (!!!). That's not a solution, when a customer was looking forward to a delicious pazooski. I pointed out, I'd gotten it for free. So, he stopped doing a refund, and didn't seem to know what to do...

I suggested he/the restaurant, offer me an extra pazooski, plus the one I was supposed to get, both free. He asked for my name. I thought he was going to make it right. Before I could say anything else, he said, 'fine, you come in, and we'll give you a free ice cream.'

Whereupon, he said, goodbye, and hung up!

I didn't even get to, telling him about the pizza...

Im disabled, often, it is hard for me to get out and go places. It's why I ordered delivery in the first place.

Maybe it is too much to expect them to fix the error, by delivering me 2 pazooskis. But, chances are good, I'm not going to make it in, to talk to someone, and have it made right.

So, instead, you are getting a review of my disappointment in, food that is usually excellent.

And, reallly?!! You show a wonderful strawberry shortcake pazooski, in your menu...

I understand, you can't make it that way for delivery. But, you can at least, send the same amount of ingredients, that would go with a pazooski in the restaurant, as I've had for another pazooski I'd ordered another time. If I had gotten the ice cream, I basically, would have had a broken up cookie, with a container of vanilla ice cream, with enough strawberry sauce, for about 2-3 bites...

As I have no ice cream at home, the broken cookie remains in it's container, as does the strawberry sauce, and whipped cream, where I'd put them in the fridge.

I'm now hesitant to order from there, that mistakes may be made again, and, there won't be any realistic way they'd...

BJ’s has always been in the rotation of restaurants my wife and I visit when looking for somewhere to eat for a night out. Over the years, we have been very happy with the food quality and service, no matter if we were there as a couple for the night, or with a large group of people.

Years ago, my Mom and I went to BJ’s and she had such a great hamburger that she spoke about it for years. So, it is her 81st birthday today and I took her there to get another burger that she loved so much.

We arrived in the early afternoon when it wasn’t too busy. We were pleasantly greeted by a nice young woman who asked how many, my Mom said two, and she said just a moment please. She had to look real quick to see which tables were available as her system was down. She kept a smile on her face and seated us quickly. Her attitude and help are one of the two stars given.

After being seated, it seemed to take longer than it should for our server to arrive. He walked by once, touched my Mom on the shoulder and said he would be with us in a moment. My Mom (and myself) are not ones that like to be randomly touched randomly, and I found it odd. He circled back around a bit later and asked what we would like.

We started with drinks, and my Mom wanted to try their house made root beer. This is where the second, and only star comes from. It was a great artisan root beer.

My Mom said she would like a cheeseburger with only ketchup and nothing else. The server said, “Do you mean dry” and she said just the burger with ketchup and nothing else. He said he had it and asked for my order. I said I would like one of the half-priced large pizzas. He said, “Those only come in the large size” insinuating it was too much for one person. I said, “I’m going to take the remaining home with me, it’s a great deal”. He left with our order and we chatted for awhile.

Our server brought food to a table across from us and apologize for the delay. He said the story was they messed up one of the pizzas, so they had to remake it.

While still waiting, some customers were seated on the other side of the short wall from us. They had a vibrant, upbeat and attentive server…we felt a little jealous.

Soon after, our server came by, touched ME on the should this time, and said it shouldn’t be too much longer. Why is it necessary to pat us on the shoulders? Please stop!

My Mom looked at me and asked for me to look at her burger. It had a full amount of toppings on it, not what I would call dry with ketchup only. Our server returned, and I asked about the burger. My Mom had taken everything she could off, and I said her burger came with everything on it. He said, “It’s dry, the toppings were put on”. I mentioned she asked for a burger with just ketchup and nothing else…he said, “Oh, you mean PLAIN, not dry”? WHAT? She said just the burger and ketchup, nothing else. Then the best part. He asked if she wanted the toppings taken off her plate to make room. She politely said yes, and he processed to literally pick them off her plate with his bare hands!!!!! Like a few different grabs, totally disgusting. Guaranteed he’s handle money, and who knows what else. Totally unacceptable in my opinion.

We finally get to eat our food! My Mom takes one bit into her burger and it’s barely warm. The fries are also closer to cold than hot. I took a bit into my pizza…super-doughy and not completely done. I grabbed a piece from the other side of the pizza and it was more done, but not to the standards I would think of at BJ’s.

We asked to take the items home, and our server thought he was funny and said, “You have to eat it all here”. I kept my mouth shut, as I was so over it at this point. He boxed up my pizza for me (thank goodness with a utensil!) and left my Mom to fend for herself. I’m ok with it, as I’m sure he would have just grabbed them...

I recently had the absolute pleasure of dining at BJ’s Restaurant, and I have to take a moment to share just how incredible my experience was, thanks entirely to two outstanding team members: Olivia and Liz. I’ve eaten at many restaurants before, and while food and atmosphere matter, it’s the people who truly make or break an experience. Olivia and Liz went above and beyond in a way that deserves the highest recognition, and I left feeling like I had just been hosted by friends rather than simply served by staff.

From the moment I arrived, both Olivia and Liz radiated genuine warmth and professionalism. They greeted me with smiles that were not only welcoming but sincere—something you can immediately feel. I’ve been to plenty of restaurants where staff feel rushed or robotic, but with Olivia and Liz, there was an immediate sense of care. They took the time to make sure I felt comfortable, answered every question with patience, and set the tone for a truly enjoyable visit.

Olivia has an incredible gift for hospitality. She pays attention to the little details that so many others overlook. For example, she remembered my drink order without me having to repeat it and checked in just the right number of times—always attentive but never intrusive. It’s rare to meet someone who balances efficiency with kindness so perfectly. Olivia has that natural ability to anticipate what you need before you even think to ask. Whether it was making sure water glasses were full, offering menu suggestions tailored to my taste, or simply engaging in a friendly chat, she showed that she cares deeply about the guest experience.

Liz brought just as much energy and excellence to the table. She has a vibrant personality that lights up the room, and you can tell she takes pride in her work. What impressed me most about Liz was her ability to multitask with ease—handling multiple tables, coordinating with staff, and still making me feel like I was her top priority. She recommended a couple of menu items that turned out to be fantastic choices (the kind of recommendations that make you want to try new things you wouldn’t normally order). Liz is the kind of team member who makes dining out feel fun and memorable, because she doesn’t just provide service—she provides connection.

What truly stood out about both Olivia and Liz was how seamlessly they worked together. There was no ego, no hesitation—just teamwork. They communicated so well and supported one another, which not only made the service smoother but also created a positive, uplifting atmosphere in the restaurant. It was obvious that they genuinely respect each other and care about delivering the best possible experience to every guest.

It’s rare to find two people in this industry who embody professionalism, hospitality, and kindness the way Olivia and Liz do. They didn’t just serve food—they created an experience. They made me feel valued, welcome, and cared for, and that is the type of service that keeps customers coming back.

If BJ’s Restaurant is looking for examples of what exceptional employees look like, they don’t need to look further than Olivia and Liz. They are true assets to the company and the kind of people who make guests loyal for life. I cannot thank them enough for turning a simple meal into such a memorable occasion.

I highly recommend that anyone dining at BJ’s hopes to be served by Olivia and Liz—you won’t just have a meal, you’ll have an experience worth...