Philz Coffee — Restaurant in Evanston Township

Ok where do I even start..coffee continues to keep getting worse at this specific location. About two months ago, I went to this location since I found out there was a different location besides the one in Lincoln Park. The Lincoln Park location was the first time I got Philz coffee and it tasted GREAT! Then, I drove by this one and was happy to know that they had more than one location. This is where it gets bad. I ordered aromatic and it tasted nothing like the one I got from Lincoln. Coffee tasted old, acidic and on top of that..it had cream that looked like it went sour??? Please help me understand this because I don't. About a month, later my friend wanted to give it one more shot..she and I ordered two hot drinks this time. AND what do you know!? Tasted again old, acidic, sour, gross. Then, it gets better..the cup was leaking hot coffee and it spilled all over her car seat. It was very unfortuate, and she had to pay 80$ to get her car seat cleaned because the coffee leaked entirely through the cup and she couldn't get the stench/stain out. After I left her car, my coffee cup also started to leak through the cup. Ok, since I felt that I only had 2 bad experiences, I was thinking maybe my third experience would be fine..and it wasnt. Again, I ordered hot coffee and once I got in my car the coffee leaked right underneath and directly on the car floor. The coffee tasted horrible. Then, 2 months later I tried it again and the coffee just keeps getting worse. I purchased the toret coffee flavor and it tasted nothing like the description. I would NOT recommend this place just because of the bad experiences I listed above. I think this place needs to stop overheating the coffee or they need to buy durable cups. I'm very shocked this location has good reviews when I know some people who have had...

Full disclosure: I'm a transplant from the Bay Area, so Phil'z has a very special place in my heart! So, I'm absolutely biased.

THAT SAID,

I LOVE COMING TO PHIL'Z!! 🤩🤩🤩

The atmosphere is always wonderful here. Absolutely wonderful. It is both vibrant and calm, and I love that in a coffeehouse. There are couches and comfy chairs, as well as high tops, so there are wonderful ways to relax, if you can find a spot; they're often quite busy, so that may not always be possible but if it IS, absolutely stay and enjoy yerselves.

The drinks are always delicious (get yer drinks "The House Way", they'll love you for it; they always smile as if yer "part of the club", cuz yer "in the know" if you do, but know yer drinks'll be creamy and sweet, so if that's not yer bag, don't bother. They'll still give you excellent service!), and the service is always excellent. Don't be put off by the kids in their Northwestern shirts, they're professional and friendly fer college students!

Remember as well, to taste yer drink before you take it away; if there's anything wrong with it, they WILL fix it for you, and they'll do it without fuss! There is a little sign saying as much on the counter, believe it!

They also have seasonal specials, so absolutely take advantage of multiple visits if you enjoy their fare; there'll always be sumthin new fer you ta try!

The only drawback I'd say there is izzat their merch is NOT cheap; a hoodie'll setcha back nearly forty dollars! That said, I have one of their beanies and I love it, so....I s'pose if you have the disposable income, it'll be worth it fer you.

Now go forth, and...

This location was always great before today (6/10/22). The store was absolutely not busy at all today, which should be a good thing, however it made the baristas prioritize chatting with one another.

I walked into the store and had thought the store was either still closed or just opening for the day since no one was at the register. The cashier didn't seem pleased when I walked in, probably because he would rather chat with the baristas doing nothing than ringing up customers. With chatting a priority for this store, rather than announcing our orders; the barista that prepared my order didn’t announce my order until much later when another customer got theirs on the dot. I'm ordering separately, for MYSELF, not with someone else; don't announce my order with someone else's order.

The cashier, who continued chatting with the baristas, also kept glancing over at me and with what I presumed was my drink that I ordered, but even he didn't bother to announce my order.

Thanks for making me late for work,...