Let me start by saying we love this place and eat here often. We love the food, most of the staff, the bartender, and over all most experiences are positive ones.

Our issue, however, is with the manager. And there have been two instances recently that drove me to write this review.

The manager I’m speaking of is the heavier set guy with the high hair line and glasses.

Incident number one occurred a few months ago when my father in law and I grabbed an empty booth in the bar. Right after we sat down the manager told us the table needed to be cleaned, we said go for it. He told us we had to get out of the booth for them to wipe down the table. My father in law is older and has mobility restrictions, so we said we’d just scooch closer to the wall and they could wipe down the table while we were seated. At this point a staff member came over with a rag to clean the table but the manager told him not to do it because we didn’t want to stand up. Who does that to a customer?!?

Incident number two happened this past weekend when my wife and I were there on a slow Saturday late lunch. For the first time ever they made a mistake on my order, I always get the same thing (2 enchilada meal, one cheese one ground beef) and I got a chicken enchilada instead of beef. No big deal. I asked the waitress to replace it and she left to do so. After 10 minutes of no waitress and no replacement enchilada (no exaggeration, I watched the time) I still hadn’t seen our waitress or the replacement food. But the manager did walk by and I asked him if he could check on my food. He said he knew of the mixup and then he asked me if the chicken one would just be okay. I said no, I wanted my beef one and he said he’d look into it.

There was no apology. He wanted me to eat the wrong food instead. Again, who does this to a customer?!?

My enchilada finally showed up after this interaction and no apology from the waitress, and of course when the bill came there was no reduction given for the time I had to wait.

I feel that management plays a key role in how the rest of the staff treats their customers. Most restaurants have a policy that if there is any issue with a customer order the manager goes to check on them and offer an apology. We may just switch to Mazatlan at this point.

El Paraiso please do better.