Wendy's — Restaurant in Everett

AVOID THIS LOCATION AT ALL COST!

Thought we would try this location a second time after they "baffled" our order a week or so again. After writing to them direct about the order and the lack of any quality control, they promised to do right the next time we came in.

Tonight we picked up our order, brought it home, found once again, that the main items we ordered were not even the correct meat! Drove back up there to get the correct order, the window manager stated that since the fries and and nuggets were correct, but now cold, they were not going to replace them, but did give us our Luke warm burgers we originally ordered.

So over an hour later, and two melted frosties, cold French fries, we finally got to eat.

Avoid this location if you expect your order to be correct or the fries to be hot and crispy.

Corporate has been notified again.

And do not trust them when they say the next meal is on them for their mistakes, they refuse to honor that as well.

Update, tried the online order system again, big failure! Even though we had our order confirmed, got up there, they were not able to find it. This store is full of incompetence! Avoid, unless you have a lot of time to dig up your order history. Higher pay, means nothing at this location, they don't get any...

WORST CUSTOMER SERVICE EVER. TOOK 2 MINUTES BEFORE SOMEONE GREETED ME. MY DAUGHTER AND I BOTH NOTICE THE DINING ROOM AND BEHIND THE COUNTER WAS VERY DIRTY. I ORDER A VERY SIMPLE ORDER SMALL FRY NO SALT. THE EMPLOYEE WHO WAS WORKING ON FRYS SCOOPED FRIES OUT THE FRY BIN WHERE YOU HOLD FRIES THAT ARE COOKED AND READY TO BAG. SHE PROCEEDED TO PUT THE ALREADY COOKED FRIES INTO THE BASKET TO REFRY THE FRIES THAT APPEARED TO BE VERY OLD. I'M 100% SURE IF THE HEALTH DEPARTMENT WAS THERE DOING AN INSPECTION WENDY'S PROBABLY WOULD'VE BEEN SHUT DOWN. I THEN TELL THE CASHIER THAT WAS TAKING MY ORDER THAT I REFUSE TO TAKE THOSE FRIES THAT HIS COWORKER REFRIED AND THEY BOTH REFUSE TO GIVE ME WHAT I ORDER WHICH WAS A SMALL FRY NO SALT. I REQUESTED A REFUND THE MANAGER THAT WAS IN CHARGE DID NOT TAKE OUT THE TIME TO SEE WHAT THE PROBLEM WAS. NO APOLOGY OR NOTHING WAS GIVEN BY THE MANAGER OR EMPLOYEE. I DEFINITELY WILL NOT BE RETURNING TO THIS...

I am a delivery driver for a food delivery service. @ 11:35 pm I had a order to pick up @ Wendys , I went through the drive through and requested my pickup order , I got to the window to get it and a 2nd order came through so when the man came to the window I told him I got a 2nd order , he asked the name and turned to tell his coworker she pushed him from the window and said we don't take orders at the window go back through the line ! There was no one behind me she slammed the window shut !!! So I circled around the building and asked for my order then drove to the window again, I asked what her name was she said she doesn't give her name out , I said ok well you have tattoos all up and down your arm big black glasses on dark hair and she slammed the window for the 2nd time I figured her boss could figure out who she was . That's how you get treated as a customer at Wendy's on 196th and...