Best Buy — Local services in Everett

My name is Jonathan Ussery. I made an appointment with the Geek Squad to have my Iphone screen fixed a few days ago. My appointment was set for 4:40pm today (10/4/21). I got to the store at 3:40 and asked if I could be seen early. The geek squad employee there mentioned that they could not see me till ten minutes before my appointment (4:30pm). I walked around the store and browsed a bit, even asked another store associate the difference between the ring flood lights on display. I came back to the geek squad desk at 3:30 and the associate saw me after a few minutes and asked how he could help. I again mentioned that I had a 4:40pm appointment and he grabbed another geek squad employee to assist me. This young lady asked me to wait at another counter, which I did, patiently. The original employee saw me again and asked if someone was helping me, to which I replied, “not at the moment”. He left again and the second lady came back and asked me why I was there. I showed her the screen of my phone (which lifts off fully from the device; it’s broken) and stated that I wanted the screen replaced with an apple brand screen ( I stated that this current screen was third party, and it showed). She took the phone and (for some reason) mentioned that they needed to run some routine diagnostics on the phone. Now I know exactly what that means because I wasn’t born yesterday in the tech sector, but I played along anyway. I unlocked the screen for her and let her look up everything she wanted to see. I even signed her consent form. I asked if they had the screens in stock and she said she had to check (that surprised me, because I’d assume that if you accepted an appointment from me several days in advance, it would only be because you had the resources to do so). At this point she left to check. After a few minutes she came back to the desk and stated that they did in fact have the screen, but it would have to be full price (which I initially didn’t have a problem with until this next part), but additionally their repair guy was leaving for the day and, even though I had an appointment, they wouldn’t be able to see me till the next day. I marveled at how useful it would have been to know at 3:40pm that my appointment, which I made days in advance, would not happen at all. If the original employee had mentioned that their repair guy quits at 4:40pm, I could have made other arrangements. If the second employee had mentioned this factoid before she sent me to sit down, I could have saved myself another 20-30 minutes. Why put me through all of that and then tell me “we don’t have time to do our jobs”. This was ridiculous, and if this keeps up, Amazon is gonna eat you guys alive. I don’t like Jeff Bezos, but so far his people are far better at customer service...

I went to Best Buy to find printer ink for my printer . I brought my old printer in and the service was good at first. A sales associate walked with me to the back of the store to look at buying a new printer as there wasn't a way to replace the ink for my mine . So as he was looking up something to help me or to locate things I wondered away ba few feet but within close proximity. To my surprise it angered him and I was told not to walk away . Did I want to get his help or not . It was very rude as the lack of communication skills when he would look for something were non existent . I didn't know how long it would take and he didn't explain what he was doing Like just a minute Mam I need to look up some product information. Then I am not standing there wondering what is going on . I didn't think it was a big deal to step aside and pace about a bit. I told him not to boss me around that I simply was looking around while he was Ugh basically I was yelled at and then another customer noticed and said they should have better customer service. So it got other peoples attention Then the manager was called up and I felt very intimidated The manager Justin wasn't very helpful I mean he told me some basics and had product knowledge but the entire experience felt so cold that I don't know how he is in customer service. The man was very rude . I wasn't greated with a smile but with a lecture about store policy and how I need to be polite . The situation was reversed so seemed they could treat me anyway they wanted to I got my things and went to check out and when I asked how much time I had to return it if it didn't work out I was told 2 weeks. This manger told me 2 weeks and kept repeated it over and over until I mentioned it wasn't necessary to repeat a mantra to me and that I was not having a good experience Oh man then when I asked some questions they wouldn't answer me just talked about the Geek Squad Then I don't recall why this person got upset and walked away from the cash register. I was wasting his valuable time and when I was ready to buy it let him know. So I took it to the front of the store and when I asked for help to carry it He told me that he wasn't my servant !! What who does this

Oh man I should have left the store and wish I had the number to corporate I was told he wasn't a servant Repeated the 2 week return policy I have never been treated so badly in a professional setting I will never return to this store It doesn't matter what I buy if the sales person doesn't respect the customers It is shameful how I...

I’m writing to share one of the most frustrating retail experiences I’ve had—at the Best Buy Everett,WA store. From the moment I selected an open box TV through the Best Buy app to the moment I finally picked it up, nearly every part of the process was unacceptable.

When I arrived at the store, both the associate (Dylan) and the manager (Justin) were dismissive and unhelpful. I showed them the TV I had selected in the app—clearly marked as available at that location—but instead of assisting me or trying to facilitate the purchase, they repeatedly told me I had selected a product not from their store and that their in-store price was nearly $70 higher. Despite showing them the listing and confirming the location, I was told I was at the "wrong store" and was refused the sale.

When I tried to purchase a new unit instead, I was told it wasn’t in stock. It became very clear they were more focused on closing the store than helping a customer. Their attitude made me feel entirely unwelcome.

Still determined, I returned the next day and successfully purchased the same exact open box product—listed as "excellent condition"—through the app from the very same store. At pickup, I was told the TV would come with a box, but none was provided. They brought it to my trunk wrapped in bubble wrap, exposed to the rain, and clearly opened.

Worse, when I got home, I discovered it was missing the power cable. I called customer service, and was told the store would contact me within two business hours. They never did. I had to follow up the next day myself, only to be told I’d need to return to the store if I wanted the cable—for an $800+ TV. That’s simply outrageous. I ended up using a spare cord from another device because I was too exhausted by this entire ordeal to make yet another trip.

This experience left me extremely disappointed—not just because of the lack of professionalism, but because of the complete disregard for customer service. I will not be shopping at Best Buy again.

Your associates displayed a clear lack of training, product knowledge, and customer service. It often felt like I was being treated as an inconvenience rather than a paying customer. Just a reminder: Best Buy is not the only electronics...