Alina's Cakes and Cookies — Restaurant in Fairfield

Bad job at customer service. We ordered a dog themed cake for my daughter's 7th birthday days in advance. A preview of what the cake was supposed to look like was presented to my wife when she walked into place the order, and we accepted it and were excited for how our daughter would react to see her cake with cute dog illustrations on it.

Come day of the birthday party: My mother in law went to pick up the cake. When she got there the cake looked not even close to what it was supposed to be! The girl at the counter had the audacity to tell my mother law that each additional confectionery dog figurine would be an additional $5 on top of what we already paid!!! I work in customer service and if we screwed up an order so bad for someone like they did for us we would've offered free delivery and a decent discount for our bumbling. But no, Alina and her bakery offered none of the above and the cake ended up costing us more than we were quoted. We couldn't come home empty handed with no cake to a Seven year old, so we had no choice to take it.

Don't go there, very bad experience and poor attitude and a refusal to make things to make the customer happy. A discount would've been acceptable since my mother in law was already there to pick it up. BUT NO! It cost more and the cake wasn't even good. Way too much frosting.

Part of it was our fault, we took someone's recommendation to try Alina's, when we should've stuck with the one's who never disappoint. Chaves Bakery, who always promise everything you ask for and won't charge extra for...

Extremely disappointed. Pre-ordered a cake for a Thanksgiving party, was $50 total (with a special layer of ganache for extra pricing). With this type of pricing, I was expecting a very premium cake and to my surprise, ended up with a cake where the wording looked extremely sloppy and quickly written. The flowers were done nicely, but the wording was far apart, and cut off to say "thanksgi- (on the next line) ving. It was broken up in a confusing way, opposed to writing it perpendicular to the decorations to fit it all. Or, writing it in a smaller way, or at the very minimum, writing "happy thanks- (next line) giving". When I was in the store, they briefly showed the cake to me before I was leaving, but I took a quick glance, thought the flowers looked fine, didn't think I had to thoroughly look at the writing (and wasn't right next to it). When I got home and discovered it, I was very disappointed. I called, to let them know about this and ask for a refund of any type, and they said that they won't do refunds on the writing, and that I should of let them know while I was still there. They all said that this is why some people don't get writing if they can't fit it, and I said that had they told me on the phone that it would've been cut off and looking like this- I wouldn't have gotten the writing but I was not given an opportunity while ordering. I showed the cake photo to a few people who thought it looked extremely sloppy writing wise, and not worth that money. All in all, not a...

I have been a very satisfied Alina’s customer for years and confidently would go to her for any major event in my life that requires a beautiful and thoughtful cake. I recently ordered a cake for a surprise 70th birthday party and could not be more disappointed. When I came in to pick it up the cake on my way to the surprise party-the very lovely young man working behind the counter knew before showing me that something was off. I expressed that it did not look presentable and he quickly offered to do whatever he could to remedy the situation. I left having to rush around to find alternative solutions to try and make up for the haphazard and thoughtless presentation of what I was given.

I sent a personalized email to Alina and the bakery-expressing my disappointment as a long time customer and praising the problem solving and customer service of the gentleman working and kindly asked for a reply or acknowledgement of the email I sent. I am only submitting a review now as it has been over 5 weeks and I still have received no response from the bakery.

Sadly I will now be searching for a new bakery and would no longer confidently recommend Alina’s to anyone looking to pay a premium for...