Starbucks — Restaurant in Fairfield

I come here regularly, the quality and service has severely declined. Not only is my order wrong almost every time, I am waiting about 10 minutes in the store for my mobile order that should have been ready. They’re slow, they lose focus and they clearly don’t care. It’s time to find better staff or keep the good employees on during the peak hours.

UPDATE: I have consistently waited over 10 minutes the expected ready time for my beverage. It’s ridiculous. Either staff properly or close. My time isn’t worth standing in the store waiting for my coffee when I ordered it on the app to be ready when I showed up.

3/6 update: have competent workers on the morning shift. I left my coffee because I waited 15 minutes past the expected ready time. This place truly sucks and I’m done coming to this location. Do better.

3/21: they still have that shot crew working on Wednesday mornings - they think it’s their social hour. Left my coffee to rot again because I don’t have time to wait 20 minutes when I put in a mobile order. This place is atrocious. Not only are they slow and not doing their job but they talk back. Maybe one day these comments will be taken seriously because I know I’m not the only one that uses this one because of convenience. Also, my coffees have been remade the past 4 times I’ve been in because they simply don’t care. Once again, do better.

3/31: clearly no one reads these. The staff still sucks. Honestly this place should...

I placed a mobile order and waited 25 minutes. I couldn’t wait any longer, as I had an appointment to get to. I asked the cashier if he could just put the money back on my card and the manager, who was standing next to him, yelled “give her back her money! She doesn’t want to wait”. Then as I turned around to leave the cashier said “make sure you don’t make this drink” and the manager replied, “we already made it, she doesn’t want to wait.” Mind you, she was yelling this in front of a store full of people, like I was the one that did something wrong. Very professional. Now, if my drink was already made, why was I standing there for 25 minutes? Gee, I don’t know, but maybe you should have given me my drink instead of ridiculing me in front of a bunch of people. And I never said I didn’t want to wait, I said I couldn’t because I had to get to an appointment....

UNSANITARY AND RUDE. I found a BUG in my drink. When I came back and asked the manager for a new drink in a size up to accommodate for the ALIVE bug being in my drink she said she’d have to charge me for that. I said okay and asked to speak to another manager. The original manager went to the other manager and explained what’s going on instead of letting me speak to her myself. The other manager got very loud and said “Make it the same size” and “I’m not worried about that, I’m not worried at alllllll. There’s so many other drinks out there I ain’t worried” excuse me ? Not to mention they didn’t have my order ready for 30 minutes after I ordered. This place is unsanitary and disgusting. Managers are very rude and lack compassion. The manager also refused to provide me corporates number! This is the Starbucks...