Hibachi Xpress Fairlawn — Restaurant in Fairlawn

I tried it last night for the first time. I couldn't customize how I wanted my food online so I went down to order it. I ordered the trio, which includes salmon, scallops and shrimp, and also a two meat choice of steak and chicken. I finally got home to eat and found it disgusting. My salmon was dry and overcooked. The scallops are the size of a dime. The shrimp had the texture of sand. The rice had no flavor. I didn't even try the second entree. The steak appeared to be well done which is not how I like mine and I was not even given an option. The food is blan and I will never go back. I tried to call the next morning to ask for a refund and offered to bring the untouched food back. However, I was told I couldn't be given a refund based on PERSONAL PREFERENCE. I kept trying to explain that many places will offer your money back so that they save face. And she wasnt not trying to solve the problem at all. I'm so upset that $40 is down the drain, or better in...

I eat here about twice a week. Enough so that my family asks me to bring home my leftovers, which I always have some of. The portions are large and can feed 2 people most of the time (unless I'm really hungry and finish it all). The employees are friendly and know what they are doing. As with any restaurant you will have bumps in the road. When they first opened up it was hard to get competent employees who showed up to do their job. I feel the current set of employees are there each day, on time and care about your dining experience. If you are expecting a expensive, sit down type meal, you are coming in with standards they won't be able to meet. This is a hibachi meal that you do not have to wait an hour to get. No show, just good hibachi food. They will also tweak your meal to suit your needs..no egg..no problem. No pepper..no problem. They will do their best to make your dining experience a good one. Give this...

Today was my first time ordering from this place and needless to say, I will never order from this place again. Here’s what went wrong:

1st: The lady that answered the phone told me that I called the wrong place when I knew for a fact that I ordered from them.

I told her I requested Yum sauce and she said I didn’t. Ma’am it’s literally written on my container and my receipt. What do you mean?

She then proceeds to argue that she’s 100% sure that she put it in my container with my food. But you didn’t… Then she says my UberEats driver must’ve taken it. Why would a driver still yum yum sauce?! Seriously?!

I’m not wasting my gas to go get something that should’ve been with my order to begin with.

I’d overlook the sauce issue if the food was actually good, but it isn’t . It’s dry. Drier than my ankles in the winter time. I’m sorry. I hate to leave bad reviews, but I’d think twice before...