Arby's — Restaurant in Fairview Heights

So I decided to use my monthly rewards on my order for a Greek gyro combo. My pickup time was at 7:30 I arrived at 7:35. When I walked in I wasn’t acknowledged by anyone maybe they didn’t see me, there’s a man counting money in the back and a girl on her phone in the corner. Another guests arrives and waits beside me and asks have I been helped yet? I told him not yet and he says maybe they hate us. The girl looks up at me, looks away, looks back and says “DoorDash”? I tell her no I have an online order. The man puts an order on the counter far from me so I continue to wait. He notices that I didn’t check the bag so he then decides to move the bag closer to me. I look at the name of the bag and it’s not my order. So I tell him that, he then asks for my name. I tell him my name and he says that’s the order for the Greek gyro we are out of that, you will need to go on the app and get a refund. The man wasn’t knowledgeable on how to give a refund through the app yet had a smart remark with it as well. Bad customer service was given and unfriendly staff. This all could’ve been avoided by blocked it off from the app. Won’t be spending my money at...

This is probably the first time I've had Arby's and at least 10 years. I got a buffalo chicken sandwich and my daughter got a plain chicken sandwich. We also got two large orders of curly fries and we each got a milkshake. I got plain vanilla and my daughter got a cinnamon caramel shake. The shakes were extremely thick and it took a good 10 minutes before I was able to drink it without struggling. I really like the buffalo chicken sandwiches. It was a softer texture chicken and not a crispy exterior. I liked the amount of Buffalo sauce that they used but when I tried biting through it the sandwich literally fell apart. So it had a good amount of sauce but it may have been too much sauce because it's soaked the bread and made the sandwich not keep its shape. I buy curly fries whenever I can get the chance to get them and I haven't really found a clear winner. Both Arby's and Hardee's have...

If I could give negative stars I would. I went through the drive through and ordered mozzarella sticks. The employee at the window tells me they are dropping them so they would be fresh but that they take 3 minutes to cook and proceeds to have me park. After 20 minutes of waiting and now me being late for work I call in there since they have the dining room locked at 2pm. The employee that answers the phone acts put out and says I will be out in a minute to speak to you. He comes out and has to take my card inside to issue me a refund. He didn’t apologize or anything just acted like it was my fault I wanted a refund. So after 30 minutes I had no food and a really bad experience from the employee. I definitely would not recommend going here especially if you have somewhere else to be...