Jersey Mike's Subs — Restaurant in Fairview Heights

I've never eaten there on site. I mean so I don't know about the atmosphere. I always get takeout and I order it ahead of time on the app.. I would estimate that about 8 out of 10 times that I order 80% of the time my order is ready when I walk in. It's a rare occasion where I walk in and have to wait despite having placed the order 15 to 20 minutes prior and I'll say as far as my recollection goes all of those times when I walked in they were quite busy. I tend to heavily modify my orders and I've never had any issues though I do provide clear and direct specifications for any modifications out of the ordinary. Food is always...

Took 27 min to get a sandwich with three people in front of me on a Wednesday night at 715. I am really not sure that the people standing behind the counter know they were hired to take orders and make sandwiches. They seem super disinterested and surprised when you talk to them. Love Jersey Mike's and this one is a little more convenient for me then the Shiloh location. However Shiloh is way better. I will give it another try, used to be good. Super secret which a lot of these fast food joints in the area don't know, hire nice people and fire those who aren't. You'll save...

I ordered 3 subs online at 12:08 on a wednesday. My order wasn't ready till 1:01 pm, that is unbelievable to me. There were at least 6 workers that I could see and only 1 was working online orders. I don't know who is at fault, I'm not going to discredit anyone without knowing the interworkings of the restaurant, but that is just ridiculous. No, sorry for the wait, no suggestion to get the next sandwich free, not a peep. Won't be going back for the...