Dunkin' — Restaurant in Fall River

I am writing this review because an employee working the drive thru made a very inappropriate comment when my family missed the drive thru speaker. I was not happy with how the corporation handled it with only a slap on the wrist.

After missing the drive thru order an employee said aggressively and unprofessionally to a car of brown people who are American citizens; “well here in america we order at the loud speaker.” Corporate gave a generic apology via email but didn’t do anything further. The manager was ok over the phone but why is this even tolerated in a diverse city such as Fall River? I’m not satisfied with how they handled this after they reviewed their own cameras.

Anyone who has been here knows there isn’t warning or a lot of room. The parking lot is very tight. It wasn’t safe for a parent in a car full of kids to park and walk them across the drive thru where there is incoming traffic. It was an innocent mistake and they could have easily taken the order at the window this one time.

Plenty of past reviews agree the drive thru is not the safest to get to from the street or once you’re inside the lot. I’m not putting children in danger or allowing them to further witness blatant racism.

The employee was rude and down...

The staff is very unfriendly and lazy... it does not take 5 people to stand at the drive though window doing nothing... the staff was also very discriminating and rude towards the paying customers... after paying for things there, then being told I bought nothing and it's not a hangout... the staff member also seemed quite racist telling a darker girl the same... however of the six people in there and being the only person buying anything I felt highly discriminated against when myself,the only person who had paid and the darker girl were the only two asked to leave even though everyone else was there just as long and bought nothing... I was also told I didn't buy anything. My banking records show otherwise. however if that's true I'm assuming one of the employees stole my card and charged my account. I'm a disabled American citizen... the staff needs be addressed on kicking out black disabled or homeless. that's highly discriminating. Especially when the disabled person is the only one whom actually purchased anything. The store is not busy enough to have 5 or 6 people at the drive though window doing nothing. Corporate needs to step up to make some big changes. Get rid of the discriminatory racist...

The food seems to be fine, it depends who is making it. But the real issue is that they are constantly cleaning the lobby, I know that may sound like a good thing but it isn't. There is a boy always mopping and sweeping and he will go right over your feet He has swept my foot, he has asked me to move to mop where I am and he just seems to be in the way. On top of that I don't want dirt and dirty water flying around me while I'm trying to eat. Also there is always a woman sitting in there, I believe she's a manager but she is never in uniform or working when I go in, and I go in every day. She will at most be cleaning the tables and she will spray the cleaning chemicals right near your food and drinks. Seems very unprofessional and dirty. It comes off like she is just doing what she wants and that it's the bare minimum. Her hair is down and what's the point of cleaning tables with your super long hair flying around. I'm wondering if her and the male employee can't do other task, they always seem to be cleaning the lobby and...