Wendy's — Restaurant in Fall River

Just went there to get a bunch of food for my two daughter their friend and my nephew they're having a sleep over ton8ght. Highly disappointed, I almost went to the other Wendy's but was in a hurry and it's closer. I really wish I had just went to the other one. I ordered 2 10 pieces 3 fries 3 baconator fries a baconator and 2 plain cheese burgers I drive up to the window and this blonde guy who looks extremely annoyed taketakes my money and I say I'm sorry honey can I add a large natural lemonade to that, he doesn't say a thing. It didn't bother me I've been in customer service for 15 years sometime you have a bad day. So he gives me my lemonade I try it because it's in the white cup not the clear one that it's supposed to be in its clear this is not the natural lemonade so I ask are you sure this is the natural lemonade and he lies and says yes he hands me my food he was just so rude. I leave and I have my oldest daughter try it because we just had it last night I say does that taste the same as last night she says no it's sweeter which the Minute Maid is a lot sweeter than the natural I don't like their lemonade that's why I get the natural. But whatever one rude guy not a big deal. Well we get home there is no sweet and sour sauce that I asked for my nephews navigator isn't a navigator but a ch3eseburger with everything on it when I asked for plain. If it was one thing no big deal but everything was a mess. The only reason I gave a 2 star was because they made my fries extra cheesy with a good amount of bacon and the girl I talked to when I called was very nice aside from not letting me finish talking. Next time I'm going to the good one...

Terrible service. I order ahead online went in to get my food and Gail at the front counter didn’t even acknowledge me for the first 10 minutes even when I asked her excuse me twice. Then when she finally acknowledged me she said she didn’t put through the order yet. I asked for a full refund she had enough audacity to actually ask me what was the problem. I said to her and the assistant manager Gabriel who wasn’t doing a thing but standing around laughing and smiling that the problem was I ordered ahead Bev I was sick and when I came in I was forced to wait 10 minutes to even be acknowledged for them to tell me that I was gonna have to wait even longer for my order. The manager came over because she was the only who could give me the refund and did even apologize. The whole crew were less than professional cussing and clowning around. Extremely dirty I saw a fruit fly in the cookie display while I was getting my refund and absolutely no structure. While I was waiting a lady had come in because they had messed up her drive through order and Gail told her she’d have to wait. The whole situation was disappointing and an embarrassment to the company. Gladly took my money somewhere else will definitely never go back to that location this is the 3rd and last time I order from there. Food in the past has been cold and/or dried out. Also have had sandwiches made incorrectly. Don’t bother going not worth your time. Also they’ve jacked up the prices. Would give a...

Absolutely the worst Wendy's in the area between all of the local cities and towns. They never and I mean never get the order right the 1st time And that is not even exaggerating a little bit. The customer service is absolutely horrifique in time and a time again I give it a chance but it is always just so disappointing. The very last time I went they were out of grilled chicken again like always and they said that it would be about 5 minutes to wait for more I said fine they gave my husband his food which got cold by the time that the chicken was ready. I went backup about 10 minutes later and asked if the chicken was ready and long and behold it was done but they had already sold all of the chicken to the next customers and completely forgot about mine so I had to wait another 10 minutes it was over a 1/2 hour for a salad literally just a salad With a piece of chicken so needless to say my husband had completely finished his food and here I am eating a salad half hour later. This isn't the 1st time that they're out of something that they should not be but this was the absolute longest that I had to wait I am so done with this Wendy's I will drive 20 minutes out of the way to go to...