McDonald's — Restaurant in Fallon

Originally, I gave these people 3 stars. But the more I was forced to interact with them, the more I realized I was wasting my time being nice. I was rudely told that I needed to come inside to pick up a Door Dash order even though the app clearly stated to go through the Drive Through. This meant that I had to back out of their windy poorly designed drive thru and hope no one was going to block me in or crash into me. Once I got inside, I asked for a manager. Instead the person starts going over names of every individual in ear shot. Then need to ask again, "so which one of you is the Manager". I ask him if it's normal for them to talk down to delivery drivers. He stays silent, I follow up with, "That wasn't a rhetorical question, I want to know if you guys think it's okay to talk to people like that." The employee that was originally rude, keeps being rude while saying that she wasn't being rude and not allowing me to interact with her manager, who I could tell was defeated with her. I bitcmy tongue, waited for her to walk away and then told him he needed to update the app with customer service instead of getting mad at Drivers for following "their instructions" and getting short with them. The first employee starts ranting that it's Door Dash's fault and that "they've tried". Once I realize that everyone present was going to have an excuse and no one is going to take ownership of their issue, I left. Not because I was mad, but because they were so blind and focused on blaming other people, that I never got to tell them how to fix it..... This is why I don't offer my I.T. services for free. No other McDonalds in Reno, Sparks, Tahoe, and other places I've visited has their...

Since COVID, I am never inside the building (Not a problem with going in, it just hasn't happened) so I can't comment on how things go in there. What I can comment on is the increasing incompetence at the drive-thru. To make matters worse, it's in an enclosed drive-thru, so you can't just leave.

Most recently, I went to the drive-thru with my mobile app code for lunch. When I pulled up to my speaker, someone asked me to wait a moment. I then watched four cars pull through the other speaker without anyone coming back to mine, and the voice that asked me to wait was the same one coming through the speaker in the other lane. I finally just pulled up to the window. I told them they were ignoring the other line, and that I wanted to order. Now. (I was firm, but there was no yelling or profanity. I generally find that unnecessary.) I gave them my code, and they somehow couldn't process my order, so they found someone to help them but kept taking orders. Finally, they said they were going to get a manager. With cars piling up behind me, I told them that I would drive around and come inside rather than hold up the line. I pulled away and went to KFC. It was ridiculous. I'd made a quick run and wasn't really dressed to get out of the car. I made the decision not to.

It's getting to the point where there is an issue just about every time I go — something is broken, sold out, made wrong, etc....

We checked with an employee that was just outside the door if their lobby was still open and was informed it was for another 15 minutes. When we went inside to order a woman said the lobby was closed until we informed her we were just told it'd be open for another 15 minutes. She looked at the clock and said oops my bad, then had us order from the register while she continued taking drive thru orders simultaneously. We went and stood to the side and waited nearly 15 minutes just for them to finally come back around and ask if we had gotten our food. We told them no and they finally scrambled to get our food together. (Meanwhile one worker offered one of two remaining slices of their own pizza from a different restaurant to us. A pizza that clearly had been sitting out on a customer facing counter for God knows how long and within a foot or two of a spray bottle of cleaner.) They then offered us some pies as a "sorry for the wait". We accepted the pies, but now wish we hadn't. The pies best by time was 8:30pm... we got home to eat at 10:15pm. This whole experience has put me off this location for awhile. Which is sad as I am pregnant and sometimes only crave nuggets or a burger from here. Thankfully there's other places...