La Moo Creamery — Restaurant in Falls Church

I just went into La Moo and the staff were incredibly rude. They essentially treated me like a second-class citizen and asked me to wait outside on a dripping wet bench because I didn’t bring the “right” kind of mask (I was wearing a cloth face covering, which last I checked was allowed). None of the staff were in N95s, either. I just moved to the area and am appalled at the service here- will find a different go-to.

Edited to add that I appreciate the response! There was nothing on the door stating that masks including mesh are not “allowed”. I have been wearing that mask in public for a year without any issues, so being asked to leave was shocking. Also, the staff I spoke with were not wearing surgical masks- they were cloth. If you want to police people’s choice of mask, perhaps you should ask staff to wear N95s so that it doesn’t look like hypocrisy. Also, I noticed that you took my order before telling me to leave on account of the mask. If my mask was dangerous to others, I'm not sure why I wasn’t immediately asked to leave instead of asked to put in an order.

Thanks again for your response and best of luck as you attempt to even-handedly enforce what seems...

I can’t say enough good things about my visit to La Moo Creamery, and a huge shoutout to Nicholas for making the experience unforgettable! From the moment I walked in, he greeted me with the kind of warmth and enthusiasm that immediately made me feel welcome. It’s rare to find someone so genuinely passionate about what they’re doing, and it really shows in how he interacted with me.

He was super knowledgeable about all the flavors (seriously, this guy knows his ice cream) and helped me pick out a combo I never would’ve thought of on my own. He even offered a few samples, all while making sure I was having a great time. It felt less like being a customer and more like being treated as a friend, which honestly made the whole experience so much more enjoyable.

The ice cream itself was incredible—so rich and creamy, and you could tell everything was made with love. But honestly, Nicholas’s awesome attitude and attention to detail made this visit stand out way more than just great ice cream.Nicholas cream was sooooo good. 🥰I’ll definitely be coming back, not just for the amazing ice cream, but because people like Nicholas make La Moo Creamery an absolute...

The first time I came to La Moo, I enjoyed my Monkey Business ice cream - it was creamy and had good flavor - until I found a hair in it. I let the manager know and she kindly gave me a voucher for another ice cream. That was a few weeks ago, and I just decided to give it another go. Unfortunately, things have gone downhill: the service is nothing short of a total shambles - it took forever for the person at the till to take my order and she seemed to have very little idea what she was doing - and my ice cream then turned up incorrectly. It had taken so long to arrive by that point that I couldn't even be bothered to change it. I did speak to someone about my son's ice cream though: I feel like three slices of banana is a bit mean for a topping serving?!

La Moo is a cute place to visit and their ice cream is tasty, but they seriously need to up their service game... and maybe I'm getting old but they might also consider turning the music down a notch! ...