BJ's Wholesale Club — Restaurant in Falls Township

I’ve been a Costco member for the last 7 years and really enjoy the shopping experience there. Yesterday when shopping nearby with my friend, she asked if we could stop by to get some food, as she had been a member there for years throughout her marriage and hasn’t been to the store since her divorce this summer. When we walked in, she went to the customer service to check her membership status. After almost 10 minutes, she was reassured that her joint account with her ex husband was still valid another month and a half, and we started shopping. After an hour, we were ready to pay for a cart full of food and leave. However, the self check out machines declined her car. She walked back to the customer service as I waited by the food. After almost 10 minutes, I walked over there to find out what was taking her so long. This time there was a man with a bandana on his head working behind the counter. She explained to me what she was told: her ex-husband had removed her from the joined account and that she could no longer purchase anything unless she either signed up and paid for a separate membership or paid paid an extra 20% on the food we wanted to purchase. She was very upset that she was misled earlier by the women behind the counter and also the fact that the man now serving at the counter had a very serious look on his face and was not helping her in any way.

When I heard him confirm that she had to pay 20% extra and dismissing her argument that she was misinformed earlier, I told him that we ARE NOT paying extra for all the food we bought and decided to leave. This was the most disappointing shopping experience I had in my entire life living across across four continents and shopping in over 17 countries. What happened to our “customer first” service mentality? This type of behavior should have no place in corporate America or service industry in general. The rude behavior of the customer service explains one of the reasons why the store was mostly empty during rush hour and I discourage anyone ever visiting this chain. I heard no apology for the poor service there and am glad that I have a gold standard in service...

I have been shopping this store for years and had a terrible experience today. I was shopping with my three year old who was riding in the basket, and she had stood up to get something I was handing her. I told her to sit back down so I could continue pushing cart. This woman who clearly worked for bjs with a bjs red shirt and name tag approached me. It looked as tho she was shopping. She said “she belongs in the front of that cart, not in the basket. It’s a federal law that no one sits in the basket. She belongs in the seat up front” I gave her an appalled look, and decided how to respond. I said “ I thank you, but i can parent my child.” My child didn’t fall or anything and sat when I told her to do so. She then walked away and continued to say to another employee, “that child will fall and hit her head” How dare one of your employees reprimand my parenting? I’m apalled at the way your employees are treating paying customers. And then to continue to talk about me to another employee? Unbelievable. It’s not acceptable. I left my full cart there and took my child up front. I asked for the general Manager. I explained I have been shopping in store for years and have never experienced such a thing. I also told her that my membership expires tomorrow and I was going to renew it today but that I was not willing to do that now, or spend a penny on your company after being treated that way. She told me she agreed with me and would rectify it with the employee. I left. From now on, I’ll be shopping at sams club. Thanks for your time and hearing my experience. I hope that you don’t continue to lose customers this way for your businesses sake. The manager didn’t...

My five stars is for Olivia in the Bakery Department! She was fantastic! Did a remarkable job on my son's graduation cake. Olivia went over and beyond when it came to adding pictures to the cake. I gave her two pictures. One was good and easy to use, the second, not so much. Instead of just saying that she couldn't use it because it was too dark and get another picture, she sent me a preview of what the cake would look like, and it was DARK. She asked if I could get her another picture. The problem is there was no way I'd be able to get one to her in time for the cake to be completed. She told me not to worry and if I couldn't get her one, just bring her a picture a little earlier than I needed the cake picked up and she would quickly do it then. She called, texted, and even ordered pictures at her local CVS to see if she could edit and use the one I gave her. She called me the morning the cake was ready and told me not to worry about getting another picture, she was able to make the one I gave her work. Not only did she make it work, SHE MADE IT WORK!! The cake turned out fantastic and was a huge hit. BJ's is so lucky to have an employee like her and not only did she do a great job decorating this cake, it was fresh and delicious. HIGHLY recommend Olivia for employee of the year!! She truly went out of her way!!...