I am writing to express my extreme disappointment regarding a recent experience at your restaurant. While I've had 1 positive visits in the past, I will no longer be returning due to the unacceptable service we received.
On our recent visit, we called ahead to inquire about a table for three, including a high chair, and were quoted a 10-minute wait. However, upon arrival with our one-year-old daughter, the wait time inexplicably jumped to 45 minutes. When we were finally seated, we were told your establishment was "not kid-friendly" and that we couldn't use a high chair that was clearly visible and unoccupied near the front entrance. We were instructed to hold our daughter while eating.
We asked three times if we could use the high chair, and each time our request was denied. The last time we asked, the waiter claimed that Pier 37 had borrowed the high chairs, which was contradicted by the high chair still being in plain sight as we left. The tables around us were visibly shocked by how we were treated.
Before leaving a negative public review, I attempted to contact the restaurant manager to discuss this situation. I left three messages and was told I would receive a call back within 48 hours. It has now been a week, and I have yet to receive a response.
I hope you will address these...
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