Firehouse Subs Farragut — Restaurant in Farragut

I don't usually leave negative reviews but my experience at this location was so terrible that I believe people need to know what to expect. I'm a doordash driver and arrived at 7:25 the night of Wednesday April 27th. The order was not on the 3rd party shelf so I asked an associate about it. The manager came up and said defensively said that it wasn't due for another 5 minutes (but they hadn't even started it at that point). Trying to be gracious, I checked back after 10 minutes and was told they are behind and would start working on it then. I called doordash to see if I could cancel the delivery but was informed that I would be penalized. So I went back in asking about the order yet again. It took several minutes for anyone to acknowledge me and I asked to speak to whoever is in charge. The associates said they didn't know where the manager or my order was and seemed unwilling to help. It is now 7:55 and the order was supposed to be dropped off to the customer at this point. I finally saw someone who looked like a shift lead and asked him about the order. He looks all around and finally picks up the completed order from on top of the oven in the back. Why was it not given to me once it was ready when at least 4 employees knew that's what I was there for and I was standing right in front of them? Why did no one call out doordash or the customer's name? Why was it not put on the 3rd party delivery shelf? And why was there no apology? I was finally able to deliver the order 20 minutes late to an understandably frustrated customer. I've worked in restaurants for 15 years, managing for over half that time and cannot seem to understand their utter negligence and unwillingness to assist a customer. I will never return to this location and will discourage others from...

a guy named Joe who said he was a manager was behind the counter. My son asked for a gluten free grilled cheese for my granddaughter. they have done this before.. 2 pieces of gluten free bread , cheese a n d run it thru the toaster. this was 4 pm on Saturday and the place was deserted. . Joe refused.. he acknowledged that they had gluten free bread but said they don't make that kind. of sandwich. the web site advertises fresh custom subs and vegetarian choices and kid s meals. I don't understand. there was no discussion of price or money. Joe just refused to make the sub The grandmother (me) is not happy.we eat there often and it is convenient for take out. but not anymore . we left. 6 orders went to Pizza Kitchen who serves gluten free pizza. and...

We are regulars here and usually have great food and service. Counter service was bland, sandwiches poorly constructed and overloaded with condiments which made them soggy and hard to manage. Wanted to clean up after but bathroom light switch was on the fritz. Then no paper towels so I stood at the front counter dripping for 2 mins before anyone acknowledged to which I was given a couple of paper towels and absolutely NO response. Usually the employees are energetic and hospitable but this time everyone seemed blah and disengaged. Seems like management needs to get on task and pull things back...