Dunkin' — Restaurant in Fayetteville

I order on the Dunkin Donuts mobile app. I usually order every morning or every other morning through the app. I’ve been ordering the same drink for a couple of weeks now (Toasted White Chocolate Iced Signature Latte). On this particular day I went to this Dunkin Donuts location to pick up my mobile order along with my coworkers mobile order. I ordered the same coffee and bagel. While in the drive thru I took a sip of my coffee and it was bitter. It tasted like it had no type of flavor, sugar, or sweetener in it. I told the cashier working at the front that something was wrong with my coffee and it doesn’t taste normal. Mind you I get this exact coffee almost everyday and it’s tasted the same every time. The lady at the drive thru window told me that the manager said “the drink comes with sweetener on the side”. The manager then handed the cashier a small cup with what seemed to be sweetener in it. I refused to take the small cup from the cashier. I told the drive thru cashier that I order the same drink everyday and it has never came with sweetener on the side. The drink is usually sweet and tasteful but this time it was straight coffee with no sweetener. The cashier at the window was the one talking back and forth for the manager and I. I asked the cashier to just ask the manager to come to the window so I could talk to her directly. The manager was very rude and did not even listen to what I was trying to express to her. She kept saying the latte comes with sweetener on the side and I did not order my drink correctly. I then asked what I would have to do in order for my drink to be made correctly. The manager replied by saying “if you pull back around and order again, you can get another drink.” There was already about five cars behind me and I was not going to pull back in line just for her to fix my drink I already paid for on the mobile app. May I remind you I was also still waiting on my coworkers mobile order. The manager told me to pull up and wait an extra 5 minutes for my other order. The drive thru cashier was helpful and understanding but what can she do when she has a rude manager that is above her. The manager needs to be held accountable if she does not know how to make the drinks correctly. Especially a fan favorite holiday drink. My bagel also tasted like it was sitting around for a while. It was not fresh, or hot from the toaster. I usually choose Dunkin over Starbucks because of your coffee and it’s reasonable prices. This altercation has made me want to go back to Starbucks. Customer service is huge and is what keeps customers coming back. I hope this manager is held accountable due to her lack of...

This morning I had the most worse experience that I have ever had at a DD at this location This is a rather bold statement since I have had a few not so great ones since they opened. It seems that the lack of training and manners runs rampant at this location. The person that was trying to take my order was new so it took a little time to get the first part my order unsuccessfully placed. As I was attempting to explain that I wanted a large coffee with cream and sugar another employee walked up and started telling her how they breakdown some part of the process. This rude and thoughtless behavior was just the beginning of the customer last experience. I asked the young man if he thought it was polite to interrupt a customer. His answer first was that she was new. The problem with that answer is that it was he who initiated the interruption not her. When I asked him that he then told me that she asked him a question. I asked him again if it was a good choice for him to answer or wait until this transaction was over. The funny part was I was there with her for at least five minutes trying to place my order and during that time she barely could communicate with me much less carry a second conversation with co worker. So after trying to justify his rudeness I said I did not want my order that I worked so hard to place. On my way to the door another man cowardly started to say things to me asking me not what happened but if I bought anything today. So it was now apparently clear about how this is staff is trained. His rudeness and attitude was the epitome of why not anyone should be working with people much less in a managerial position. Can you a imagine a so called “manager” not identify himself as such and trying to hear what a customer is saying. While I will never return to this location I would not be surprised to see him holding a...

This is a story about the man who works at the drive thru here with tattoos on his left arm and a dope beard!! (I hope some how you or management see's this because your AN AWESOME DUDE!! Thank you!!) Me and my girlfriend go to this Dunkin drive thru a lot, and usually get the same thing no problem, but this time we decided to switch it up she ordered a sweet tea with raspberry and I ordered a sweet green tea with raspberry. When the man brought the drinks I realized mine was hot and I wanted ice but I didn’t specify that so I wasn’t upset of course and the man went to go fix it as we were waiting my gf tasted her drink and it tasted like straight cough syrup. So when the man came back with my green tea I told him the drink tasted funky and asked for just regular sweet tea instead and the man kindly agreed and gave me my drink and went to get the new one, I then tasted mines and it was far from being sweet so again he comes back with my gf’s new drink and I ask him if this is actually the sweet green tea and he told me it was but I at this point I just wanted my normal sweet tea with lemons (which is the best sweet tea ever) and I said I was sorry for asking to replace the drinks so much cause I hate complaining but neither of our original drinks was consumable. The man came back not only with my new tea but also gave us free dozen donuts for our troubles. Me and my girlfriend were both in shock and very thankful. He was super nice the whole time and very understanding and we would’ve still been satisfied with our service regardless of the...