Red's The One And Only BBQ — Restaurant in Ferguson

I emplore whoever is the owner or manages this restaurant to invest in customer service training for their staff. I came in 4th of July for an order and was told the wait would be about 1 hour. Fair given that is was a holiday. My wait was about 2.5 hours. My order was placed at 11:11am and I didn't leave until 1:44pm. After waiting about 1 hr 15 min I went to the counter to ask about my order. The young lady said the hold up was that the chicken was not ready yet. She did not have an expected ETA on the chicken. She said the only option was to swap for something else, but I did not want to swap out for more ribs or links as I needed a lean meat option for the family. I figured it could be no more than 20 min since I had waited so long. Wrong! I waited anouther 15-20 before going to the counter again. The same young lady still had no idea whats was the hold up with the chicken. I asked if the other items I ordered were ready and if so could I just get a refund of the chicken so I could go. She went to the back and asked some people, and they gave her a yes on the refund of the chicken. A lady in the back putting the plates together saw the look on my face and asked what I ordered. I rattled it off and witnessed the 3 ladies in the prep area and the young lady up front all look confused and start talking amongst each other. At this point I think they realized that a mistake or oversight happened. I stood at that counter and waited about another 10-15 minutes before I was given my food and all the young lady up front said was "Here your order." No one apolgized for the overlsight or long wait. I went out of my way to patronize Red's as I live nowhere near Ferguson and this was such a disappointing experience. And the coupe de gras...when my family arrived and we prepared to eat I opened one of the containers of potato salad to see it only half full. I have no intentions of patronizing Red's again, but please, please train your staff in proper customer service and...

Upon entry to order my food while I was looking at the menu I was greeted as such “ we don’t got blank, we don’t got blank, we don’t got blank. So whatchu want!!!” This girl had so much attitude in her voice I don’t even remember what she was telling me they did not have period. So then I’m proceeded to look at the menu and ask her well. What does she have available and then she named off a few things. From there I placed my order and I had two separate plates that I asked to be put into separate bags because I was delivering my food just two separate locations, when she called my number to pick up my food, I asked her politely which order is which, because the food was wrapped in black bags. She then put her hands on the bags of food that were sitting there on the counter, slid it across the table and said I don’t know and her attitude said she didn’t give a damn either. It is getting sad how disrespectful people are in customer service positions. If you can’t greet a customer with “how may I help you”and end your encounter with” thank you have a good day” you don’t need to be in customer service. I honestly hope that the manager can check the schedule to see who was working in the front on Saturday, December 21 at 6 PM and talk to that young lady about the attitude that she carries and how well you want your restaurant Represented. Your barbecue was good when you were on Bermuda But now it just seems like you guys are delivering shitty customer service, and dry...

1st let's make this VERY-CLEAR, "Mr. Red can MOS-DEF Cook some RIBS...PERIOD"!!! ..... Yet, SORROWFULLY we have to give them "2-Stars" (& THAT'S for the "$52.00" Meat we COULD Eat😖) !!! ..... Now, our question IS...how do you go to VERY...POPPIN/BUSY Rib-Joint @ 6pm & "STILL" end up w/OLD-MEAT🤔😡??? ..... The b4 me said he had been ther for OVER "2-hrs" waiting for MEAT'3-COOK & Again... We "STILL" Rec'd...OLD-MEAT mixed w/Semi-New Meat!!! ..... And YES the Med & Large Rib-rib Tip had PLENTY "Contents" on them,but, "90%" of it was "Bar-b-qued"..... FAT BONES & BURNT OLD-MEAT!!! Therefore, to enable the consumer to get "A-Taste" of the ACTUAL "RIB-MEAT"....they HAVE-TO Pile the plate w/some....SERIOUS..."SMOKED"- Screen(pun-INTENED) Bar-b-qued GARBAGE!!! ....... Lastly, Most "BLACK" Business Owners are AFRAID (or just Don't know HOW) to move their SUCCESSFUL Businesses into the "21st-Centry" when it comes to them KNOWING.... Your Company's SUCCESS/LONGEVITY is "100%" of said Business "SATISFYING-YOUR-CUSTOMER...i.e. Providing GOOD PRODUCT "AND" Courteous CUSTOMER-SERVICE..... ...... Installing 2days Technology for PHONE & In-House Orders... .... REPEAT #-1 ... In closing, we WISH Mr.Red "ALL the BEST", but. AGAIN, Can't NOBODY Say the He "CAN'T" Q-Him some...