Penn Station East Coast Subs — Restaurant in Fishers

I just had the worst experience at this location. I ordered the turkey provolone sandwich off the grill which comes with lettuce tomato and provolone cheese. I added that I wanted the spicy brown mustard as well as light mayo… I received a sandwich with just turkey on it. Absolutely nothing else. I go back inside for them to correct my order and instead of making me a new sandwich they hand me a dish with tomatoes, lettuce and cheese and I literally sat there and made my own sandwich in front of the entire staff! As I was expressing my frustrations they are looking at me like I did something wrong, shaking their heads mumbling amongst each other about me and so on! I was issued one lousy very nonchalant “sorry” and that’s it. I have literally never experienced something this terrible in the service industry in my entire life. One of them also said “well you didn’t clarify what you wanted on it …” The sandwich I ordered is on the menu. I don’t have to clarify what I want on a sandwich that already comes exactly how I ordered it! Completely...

Csr over the phone was awful..(I called because I drive 12 to 15hrs a day and this location was the closet) So, I drove up there,now see the character that answered the phone and he was on the register.. Errrrk my nerves LoL but then another csr stepped in and finished my order.. Politely said you must eat here a lot.. I said naw I've eaten every sandwich on the menu and worked at other locations for yrs... He said...oooh I see why you looked irritated.. dude was clocking out.. yeah he messed my sandwich up n I wasn't turning back 42miles for a replacement... Didn't even have time to eat it like I would if he had took it over the phone...my job came calling and I had to rush back out...5hrs later is when I finally unsealed that mug and was like...

They have the worst mobile pickup service of any restaurant in Fishers. Multiple times I've gone in there after being told the order was ready, gave them the name, and then five minutes later they realized they never even started making the order. They also want the fries to be fresh, which is fine, but you don't start heating them AFTER the rest of the order is ready. A smooth process would involve starting the fries so that they're ready around the same time as the rest of the order. I don't have these problems at other restaurants -- just this one. And they never seem sympathetic to the customer's time. Everybody has to wait in one small area, usually exchanging eye rolls about how slow...