Outback Steakhouse — Restaurant in Flagstaff

Visiting Flagstaff. Arrived early. 4:30. Sat in bar at a booth. Waitress, Mac, was great. She quickly took our drink order. Came back quickly with water and bread. Few minutes later we received our drinks. I ordered the watermelon Margarita. (Before we arrived I downloaded the app to get a free onion bloom👍🏽) Placed our order, onion bloom and the prime rib and coconut shrimp combo. Received the bloom, (I totally keep forgetting to take pictures of my food🫣) The dipping sauce was a little ‘crusted’ from sitting out uncovered. I requested a fresh cup. I was a bit undercooked. The dough was gooey. Ate the outer blooms. We ordered 2 salads with the meal. ( knew I wouldn’t eat a full meal after ordering the bloom, so we shared the entree. I had the shrimp and a small piece of the Prime rib. PR was great. The shrimp on the other hand. Way way way too much breading. This breading was so thick that you could hardly taste the shrimp. ( sorry for the last minute pictures of this) All in all, (lucky for me I had a gift card) it was decent. I will continue to visit Outback, but never again at this location. Why??? I noticed this heavyset unprofessional looking guy walking around the restaurant. When I first seen him I thought he was a worker, finishing his shift. He was walking around with his shirt unbuttoned. But then I noticed he was stopping at random tables. We finished our meal and had moved the plates to the end of the table. I noticed this person had visited 2 booths in front of me. (There were 4 booths. We would have been in booth 2. 1 behind me and 2 ( #3&4) to my front) Anyway, he visited 3&4. He then skipped our booth & went to #1 & offered to pack their food to go. He took a plate to the back. Few minutes late returned with their take out container. He then turned around and went to the back again. Each time he passed our table he made sure to look an another direction. I wanted to say something, but we were having a nice quiet night out. ( know what was going on)🤬😡

Mac you are a very personable waitress. Keep up the good work.

Just noticed I did not get any feed back from this...

Tonight dinner was a joke and I still had to pay for it ..... $50.

We ordered our food when we came in about 8:35pm didn't receive it until 9:20pm and the presentation for the food that we have gotten was a big mess then the pictures that was shown on their menus. The second photo I took, is what they serve me. The presentation of their food was very unsatisfying, yet other tables around me presentation was better looking... I asked for a manager and told him that I wasn't going to eat or pay the food because very unpleasant in food presentation from an Outback Steakhouse Restaurant. First manager told me himself that the presentation was not right and it should not have been brought out like that. Second supervisor listen and walked away not saying anything. Waited for someone to give me the bill thinking that the food services would have been taken off the bill. The waitress and a supervisor still told me that I have to pay for the food the I DID NOT WANT... The manager and the waitress stood there wanting for full payment of a food that we didn't eat. This restaurant don't care about their customers. What the manager had told me was I had to pay for the bill because they do not want "NOBODY SKIP OUT FROM PAYING FOR THE FOOD". at OUTBACK STEAKHOUSE on Lucky Line, Flagstaff Az.

I was thinking that both restaurant managers should have taken off the food off the bill or just set thank you and have a good night... We are sorry that we messed up on your food order BUT NO... The waitress and the manager stood there waiting for me to hand over my card to pay for a meal that we didn't eat........

Don't forget your payment because Outback Steakhouse Restaurant in Flagstaff will tell you "NOBODY SKIPS OUT FROM PAYING THE BILL" FOR THE FOOD THAT WAS MADE BADLY AND PRESENTATION OF THE FOOD WAS UGLY...

It was a busy Friday night but we were quickly seated at our table. Isaiah quickly took our drink and food orders. Our drinks showed up quickly, except for the one sweet tea that was never delivered to our table. The drinks were delicious. Our salads came out next. I was amazed by how small my Caesar salad was. I think they're using half the bowl they used to use. My wife's salad was good. Both couples had ordered a Porterhouse so that our wife's and us could split the sirloin and the tenderloin from it. Our first steaks came out completely different. One appeared to be cooked perfectly. But the other one came out black and the tenderloin side was very thin, about 3/8 of an inch thick and very done. I had ordered the state medium rare. I sent it back and the second steak was brought out by Kathy, one of the managers. She asked me to cut it open and it was thoroughly cooked almost to well done. This one was not even close to being medium rare. She took it back and sent out two baked potatoes that were loaded. They were delicious by the way. Our third steak finally arrived with Kathy delivering it. On this steak the tenderloin side was very small like a t-bone. This time when I cut it open it was raw in the middle and burnt on the outsides. She told me she would comp the steak and we tried to eat it. Usually this cut is very tender and good but this time there was so much gristle, fat and poorly cooked meat it was difficult to eat. Our waiter never came around and asked if we wanted any refills. This was not a very good experience. I feel bad having had to waste a gift card on this meal that we wanted to be special for...