Bojangles — Restaurant in Florence

I am updating my review to reflect the current status of Bojangles in Florence, AL. I felt compelled to do this update to recognize a remarkable young lady who now works here. Over the past month, I have observed how she interacts with customers and coworkers, seamlessly multitasking without skipping a beat. Her smile can turn anyone's bad day around instantly.

Today, I had to take a moment to acknowledge what an amazing person she is. I am certain she won't be here for long because her talents, personality, infectious attitude, and integrity are bound to lead her to great success in life. She is a natural leader, whether she realizes it or not.

This young lady’s name is Janiyah. We wish her much success in the future, which she may not yet fully realize is in store for her. 6/26/2024

Bojangles on cox creek is great when the morning crew is there but I quit eating there evenings two or three years ago except for an occasional stop in to see if anything has changed and as of last time about a year ago it has not and it hasn’t been worth the hassle to try gain with so many other places to eat around Florence . I strongly believe due to my encounters with the district manager her name is Jesse or something like that is the reason they can’t keep good employees due to her attitude and temperament toward the employees . They all cower in her presence and you can see the nervousness in their body language and that is no way to establish a healthy work environment . I have seen first hand how she talks down to them and had to buy my tongue and restrain myself from intervening knowing they probably need the job but do not deserve to be spoken to or treated how she treats them for that meager pay . On a good note their is a lady named Connie that works during breakfast hours that takes pride in what she does and it shows in the quality of food you get also in presentation , not something you see often...

I've tried to visit this establishment twice in as many weeks. The first time, The drive-thru person did not offer a greeting, was clearly in a bad mood, rudely asked for my order, and when I asked if they had any green beans or other vegetables for a side, she answered with a rude "no." I wasn't in the mood to deal with rude people so I drove off and eight elsewhere.

Just now, I was dumb enough to give it another try thinking maybe they had a bad day a couple of weeks ago. It happens. The person who took my order was, again, rude. Regardless, I asked for the same thing that I've been ordering for nearly 40 years, which is a spicy chicken breast and a large dirty rice. This person asked, in a rude way, if I wanted the whole chicken or just (illegible). I'm not sure what she was asking, but I repeated that I simply wanted the large spicy chicken breast. She again asked if I wanted the whole chicken. I don't even know what that means. I told her never mind and drove off.

I will not be back to this establishment until I hear that it is under new management. There is clearly...

Most of the time service is delivered well but recently the last few times we’ve come not only has the order been wrong but they have served us very old sour tea. I worked as a server for 6 years and it’s not that hard or costly to make a fresh batch of tea for lunch and for dinner, regardless of how busy you were/are. It’s either they are not or the urns are not being cleaned properly. I wouldn’t write this except I’ve called about it last time it happened and doesn’t seem like any changes have been made to the way they do things. Very disappointing. Just like anyone, they wouldnt want to pay for poor quality...