La Pomodori Ristorante — Restaurant in Florence

I’m honestly astounded at the horrible service we received at this restaurant this weekend. I’ve never experienced anything like it and hope no one else ever had to.

When we first arrived, we were told they were getting our table for 10 ready. We didn’t wait long until a woman came out (long brunette hair) and addressed us as “kids”. We are all near 30s and I’d guess she was probably around mid 40s, but calling us kids was so off putting from the get-go. We didn’t let it get to us and followed her in. One of the guests in our party brought a champagne bottle from their wedding to drink and asked for a bucket of ice, to which the same server acted like we had just asked her to do something beyond inconvenient. We let it slide, she wasn’t our server and maybe was having a bad day.. we all get them.

Two members of our party came late but we ordered for them. At this point, we were the only party in the restaurant. When they came, the gentleman laid his hat on the table beside him and took a seat. Immediately, the woman who initially sat us came over, took the hate and walked it to the front saying something to the extent of “I’m cleaning tables for tomorrow. You cannot do that.” Very rude and odd, you could have just asked him if you could take it to the front?

The lady who served us (blonde) was cheery and friendly, just as you would expect to be served and she was wonderful. When we got our appetizers (soups and salads), my boyfriend had a salad put down in front of him and when he said he didn’t order one she quickly said she would give it to someone else. He said she could just leave it and she said no, that’s okay. I asked him if that was normal to give to someone else and he explained to me that if food is served to someone then it doesn’t go to someone else. She quickly came back over to finish off putting appetizers in front of everyone and said “I didn’t say it was going to someone else. Someone in the kitchen would have ate it” and put it back in front of him with the soup he ordered. Odd.

When we all got our food, we quickly noticed things were very over cooked (medium rare steak came out more well done, chicken florentine was tough and dry, pasta had bits of chicken that were hard to chew due to being over cooked). We didn’t say anything and tried to enjoy the food in front of us. My boyfriend asked the lady who initially sat us if she could get him a steak knife for his chicken whenever she had a free moment. She was setting the table behind us and completely ignored him. Another gentleman in our party spoke up and said “excuse me, can we get a knife?” She threw her hands up, waved us off, stormed to the kitchen, got a knife and aggressively walked back to give it to us. I have never seen anything like that. She was BEYOND disrespectful.

The vibe going forward was completely off. We were talking about our food being over cooked, to which the chef came out 10 minutes later and said “how is your food” in a somewhat unfriendly way. By this point, we were all feeling so uncomfortable and said it was fine. One of our party members said it was over cooked as he walked away and he continued back to the kitchen.

By the end of the night, I think we all wished we could’ve ate anywhere BUT there. So rude, unfriendly and unprofessional. I don’t know where all these good reviews came from because what we experienced was ANYTHING...

My husband and I have been wanting to try this restaurant for awhile now. We had read all the reviews, most good and some bad, and decided to draw our own conclusion. We made our reservation for 5pm; when they open. We arrived at 5 and were the first people there. We were immediately greeted and seated by a very sweet and friendly lady named Bonnie. Within 10 minutes the small quaint restaurant was almost full. Bonnie was also our waitress. She was a fantastic waitress who was very attentive to us and all of her other tables. My husband ordered the Chicken Cacciatorie and I ordered the Salmon which came with the most delicious risotto ever. We both chose the garden salad instead of the spinach salad or soup. Our waitress recommended the house made balsamic vinaigrette and we both added gorgonzola crumbles on top. When the salads arrived, at first we both thought she had forgotten to put the dressing on, we were mistaken; it was the perfect amount of dressing and it was so tasty. Our main meals were delicious and cooked to perfection. We decided to split a dessert (we are mud pie lovers) but decided to try the bananas foster that another reviewer highly recommended. The owner made it at our table and it was amazing. The restaurant has a full bar selection and a nice wine menu. I read one review that stated they did not have beer on tap but they do offer several bottled beer options. An elderly couple across from us both ordered steak, which was cooked medium rare and looked fantastic. FYI, the gentleman asked for catsup and was told they do not have catsup. He then asked for steak sauce; they don't have that either. He then said, well why ruin beautiful steak. Give this restaurant a try, you will not be disappointed in the quality of their food. Just one more shout out to our fantastic waitress, Bonnie; thank you again for your...

The website says “Reservations highly recommended” and we were driving from Yachats, Oregon some 26 miles away from our vacation accommodations so we called on Thursday and spoke to someone who confirmed our reservation at 6pm on Saturday night. We provided our name and iPhone number with the reservation. We drove 45 minutes to the restaurant arriving at 6pm as per the reservation to find a note on their front door “Sorry, we are closed, Emergency.” Of course, we understand in life that problems and emergencies arise for everyone and we understand that is just a normal part of life. What we don’t understand is why nobody decided it was important to actually call the guests on the phone number we provided to let us know about the calamity so we didn’t spend an hour and a half driving round trip to a closed restaurant. Very unprofessional and unnecessary. Even if there are moments of frustration and emergencies that arise a business with a good reputation should have some person contact the invited guests so they could reschedule and make alternative...