Domino's Pizza — Restaurant in Florida City

I recently had one of the most disappointing experiences with Domino's Pizza delivery. As a long-time customer, I have always appreciated their prompt service and good quality food. However, my most recent order was a complete disaster, and I feel compelled to share my experience in the hopes that Domino's will take note and make necessary improvements.

The ordeal began when I ordered a cheese pizza through the Domino's app, which I have used countless times without issue. The app indicated that my order would arrive within 30 minutes, and I was looking forward to enjoying a delicious meal with my family. Unfortunately, the anticipation quickly turned to frustration when the delivery arrived.

When the delivery driver handed me the pizza box, I was immediately concerned. The box looked like it had been through a battle – it was severely damaged, with one side completely caved in. It was evident that the box had been mishandled during delivery. I opened the box to assess the damage, and to my dismay, the pizza inside was completely ruined. The toppings were smeared everywhere, and the pizza was squashed and deformed. It was clear that the pizza had been jostled and likely dropped multiple times during transit.

The sight of the ruined pizza was infuriating. Not only was it unappetizing, but it also made me question the professionalism and care taken by the delivery staff. How could anyone think it was acceptable to deliver a product in such a state? It felt like a blatant display of disrespect for the customer. A pizza is supposed to be a treat, especially when ordered from a reputable chain like Domino's, but this experience was anything but enjoyable.

To resolve the issue, I immediately contacted Domino's customer service. I explained the situation and even provided photos of the damaged pizza and box. The representative I spoke with was polite and apologized for the inconvenience, but the resolution offered was underwhelming. I was given a voucher for a free pizza on my next order, but this did little to compensate for the immediate disappointment and ruined meal. Moreover, the voucher did not restore my confidence in Domino's ability to deliver quality service.

What made this experience even more frustrating was the lack of accountability. While the customer service representative was polite, there was no follow-up to ensure that this kind of issue would be addressed in the future. It left me wondering if this was a one-time mishap or a sign of declining standards within the company.

I understand that mistakes happen, and delivery can be challenging. However, there is no excuse for delivering a product that is damaged and ruined. It shows a lack of care and consideration for the customer. Domino's needs to ensure that their delivery staff are properly trained and that there are quality control measures in place to prevent such incidents from happening again.

In conclusion, my recent experience with Domino's was deeply disappointing. The severely damaged pizza box and the ruined pizza inside were unacceptable. The lack of a satisfactory resolution and follow-up only added to my frustration. Until Domino's addresses these issues and improves their delivery standards, I cannot recommend their service. Based on this experience, I give Domino's zero stars. I hope that this review serves as a wake-up call for the company to prioritize customer satisfaction and...

The manager was very unprofessional. I ordered two medium cheese pizzas with a few other items, and one of the pizzas arrived with ham on it. I was asked whether I wanted a credit or for it to be re-made and delivered to me. When I asked for it to be re-made and delivered, I was placed on hold. The manager told the CSR to tell me to send a picture of the pizza to a personal phone number.

He assumed that I was lying about a $5 pizza (mind you I spent about $40 in total) , but that’s not the worst part. The worst part is when I sent the picture, and told the manager I no longer want a pizza re-made and that I would just like a refund for the pizza that was incorrectly made, he refused to refund me. I actually had a hard time trying to contact the store after sending the picture to the manager, they left the phone on hold. Instead, my mom had to call from her phone number to the personal phone number, in which the manager responded by saying,” Who’s this”. Yet, he ignored the text messages that I sent to him in regards to the issue.

He also failed to even apologize for the mistake, a simple apology goes a long way. His reason for not refunding me was not acceptable. He told me that I was given my order. I was given a order but not the correct order, which he knew but attempted to be funny. He had no empathy whatsoever, and people who act as such should undergo more training or should not be in the position at all. I understand that sometimes people do not have good experiences with certain races, so they do not want to be bothered with the entire race but if this is the case, do not work at a place that serves the public.

I worked as a cook at Pizza Hut, and this is not what the service should certainly be like. I was very professional to customers, when a customer told me that her daughter was allergic to a sauce, I customized her order for her, and personally brought her the food with respect. My manager was also very professional, and stuck to the training he was taught. I am almost certain I was mistreated because of my race, I would not have been accused of lying if otherwise.

This is not the first incident that has occurred. One year ago, my mom found hair in the food and was accused of lying about it. This is the first time in a year since “I” ordered again, I was foolish to think things have changed here or that it was okay this one time. My family and I could not eat the pizza with ham because it is pork and goes against our religion. I was very respectful when a mistake was made with my order, and I believed that I would receive good service. If these are the morals and values Dominoes uphold, then it is my mistake for doing...

Order not delivered even though it was marked on the domino's tracker as complete. I watched as the order was received, preparing, baking, quality check and delivery. Thought maybe it was a fluke but has happened 2 times now and I think it was the same driver each time. I order online usually 3 or more times per week and only these 2 times was there a problem. Wouldn't bother me so much if I could track it from store to door as advertised and see it get marked delivered after the driver leaves my driveway. In fact one driver was so good I told him I would need to increase my driver tip but now sorry I tipped this driver almost 30%. I called store and finally convinced them to send another since the one the driver said was complete never made it. The main person I order this for used to prefer Pizza Hut and when they switched my delivery from the "good" store we were getting it from the same thing happened with the new store so no longer order from Pizza Hut. Same thing will happen if the manager doesn't keep his word and deliver a fresh one while it's still hot. They tried to use the "traffic" excuse but there is hardly any traffic between the delivery address and the store and all the other drivers have always made it in...