Bella Roma Bakery & Pizzeria — Restaurant in Florida

Last month I ordered a pizza and while waiting I was picking out some delicious looking pastries. There were 3 girls behind the counter and I was the only customer on the bakery side. All 3 girls were packing up boxes (I’m assuming for “to-go” orders. 2 girls went into the back and a guy came out and starting packing what appeared to be an order for himself. In all I waited 7-8 minutes and no one even acknowledged I was standing there. Fast forward to today-their 2nd chance and opportunity to redeem themselves. The older woman behind the counter never smiled once. I picked out 4 pastries and before she even started boxing up my pastries, she started helping another customer. She boxed up her pastries ahead of mine which surprised me but-ok. There was a mix up with my pizza order (my fault) and I watched her put my pastries ON THE BAKERY COUNTER. The other girls kept asking “whose bag is this” and the woman that helped me-HAD NO IDEA. She hadn’t even looked at me enough to look around and find me. I was sitting at a table on directly in front of the pizza oven. Eventually other bakery customers came and went and one of them took my bag of pastries with them, which was discovered when I went to pay. Two of the four pastries I had picked out were now sold out. Not great customer service happening here. There are other great Italian bakeries in town and I’ll be going g to one of them over Bella Roma in the future. All the reviews saying they treat you like family?…not my experience at all. Goodbye Bella Roma-you...

What a disappointment! We ordered via bella roma’s online website at 6:40 pm with a confirmed order, chatge and estimated delivery of 7:24 pm. It’s 8:28 pm and we have yet to receive the order via the restaurant’s third party delivery service door dash!

After calling Bella Roma three times and being told three different stories, i spoke with the restaurant manager named “Larry” who answered with a condescending “hello” who proceeded to tell me bella roma has no control over the automatic estimated delivery time (7:24 pm) bella roma’s website noted after placing and confirming the order, along with my payment of circa $70.00, and also adding in that the restaurant is backed up on orders; hence the delivery delay.

The bottom line, this is unacceptable! Bella Roma either needs to post a disclaimer that they didn’t want delivery times may be delayed based upon back up orders or text the consumer to let them know there is a delay.

I will be refuting this charge with my bank and suggest whoever is the franchise owner or regional manager of Bella Roma have a chat with “Manager Larry” to make him aware that responding to or having a “i don’t care” attitude when speaking to the paying customer is bad for business, the restaurant and its employees.

Regards, Joe

pkease feel free to respond to this email. I will happily come by the...

Ohhhh Bella Roma... you beautiful, delicious, carb-loaded dream...

So I stopped in today thinking, “Hey, I’ll just grab a quick bite.” Next thing I know, I’m basically reenacting the final scene of Eat Pray Love, but in a strip mall in Port St. Lucie.

Let’s start with the pizza. Thin crust. Crispy. Perfect. Like it got a diploma from the University of New York Street Slices and then studied abroad in Naples. Every bite made me question every life decision that led me to not live inside this bakery.

Then I got a sandwich. I don’t even know what was in it. Meat? Cheese? Magic? At one point I think it winked at me. It was so juicy and fresh it should’ve come with a beach towel and a warning label. I bit into it and heard angels. “Did that sandwich just fix my credit score?” Possibly.

But THEN... just when I thought I was safe... they hit me with Italian pastries. I made the mistake of “just getting a few” on my way out. Rookie move. I took one bite of a chocolate cigar and I swear I blacked out. I came to with pastry cream on my shirt and a full bag in my hand like, “What happened? Did I adopt a biscotti?”

If you’re on the fence about going here, let me help: GO. IMMEDIATELY. And wear stretchy pants. You’ll thank me later.

Photos and videos included. Don’t drool...