Casa De Vino 57 — Restaurant in Florida

My wife and I have been to Casa Vino several times over the past few years. We kept returning because of the great wine, live music and location in the middle of the Old City of St. Augustine. Usually we are excited to go there and recommend it to friends but the last two times we went there we received service that was absolutely horrible (we were there December 26th as a point of reference). There was a recurring participant with the horrible service and her name is Sarah. After being seated for several minutes Sarah finally made her way over to us and I instantly remembered her from the previous visit. I was willing to give her a second chance and chalked that terrible night of service up to a bad night which any one of us could have. Unfortunately, she was consistent. At least she was with us. When she was at our table she was cold, indifferent and explained nothing as you would expect the exact opposite from a wait staff. The problem was exacerbated by the fact that as I watched her with other tables she smiled and engaged them like an old friend. We wondered what was so different about us. We didn't have any cross words and we certainly was not rude to her. And despite her horrible service from the previous time we didn't complain and we tipped her well. At one point I went inside to ask for a wine list and Sarah stated rather indifferently that they didnt have one and she pointed to the wall and said this is our list, look around. It was as if she couldn't care less that we were there to spend our money. She behaved as if we were spending hers. When she brought our food she explained nothing about the charcuterie board which every other member of the staff explained before except Sarah (on both visits). The cherry on this most unappealing service was when I went to complain to the manager. I do not know her name but I was shocked that she was the manager because as I stood there waiting to request to speak with one she was arguing with a customer who was simply asking about Chardonnay's. He wasn't rude at all and he initially accepted her rudeness by simply ordering a beer and walking away. When I asked for the manager she said she was it. I couldn't believe it. I complained about Sarah anyway but given what I witnessed I didn't expect it to go anywhere. There was one breath of fresh air there and it was a waitress by the name of Karrisa. She was very kind and she provided the service we had come to expect when we are there. Casa De Vino needs more staff like her and way less of the Sarah's and that so called manager we have had to endure the last two times we were there. Honestly, we really like the place and will probably visit ther again very, very soon to see if anything has changed. Either way I'll return here to give an update. Praying for a better time since they don't give away the wine for free there. I have given them two stars instead of one ONLY because of the previous great memories there. To be...

We visited Casa de Vino in St. Augustine during a family day trip with a group of 7 adults and a baby. Upon our arrival, Karissa our server, asked how many were in our group. Before I had a chance to count, I kindly informed her that we were just planning to have a quick drink to start our evening and wouldn’t be eating, to save her the trouble of bringing food menus. Instead of acknowledging this politely, KARISSA L. snapped, “I said how many - you don’t have to give me an explanation that you’re not going to eat.” with an attitude that was immediately off-putting. Despite her hostility, we remained polite and ordered a few glasses of wine. Unfortunately, the service only deteriorated from there. One of the wines, a Bordeaux merlot tasted off due to slight oxidation. When we mentioned this kindly and requested a replacement, Karissa questioned our knowledge of Bordeaux Merlots. Then she took the wine and came back with a replacement and saying with a nasty attitude "We just tried it and there was nothing wrong with the wine. You just don't like Bordeaux merlots" again implying that we didn’t know what we were talking about, which was incorrect, unnecessary, and insulting. For context, half of our group have traveled extensively in Bordeaux, and we’re well-versed in wine. At one point she made a comment about her dad to the table next to us that suggested she might be related to the owner, which could explain her disregard for professionalism. Later when we asked to review the check, she was standing next to us not giving us privacy to review it and saying "why are you looking at the check?" We pointed out that happy hour pricing had not been applied to eligible items and she snapped again, accusing us of taking the device from her hand before she had a chance to apply the happy hour discount - an absurd and bizarre claim. While the venue itself is charming, the experience was thoroughly ruined by her behavior. We hope she receives the help she needs, but in the meantime, we cannot recommend Casa de Vino to anyone seeking a pleasant customer...

I visited on 09/14 and did not feel welcomed at this establishment at all. When I arrived, there was no hostess at the front, which is not a big deal there was live music and I was just wanting to get a drink and listen to the music, I didn’t think much of it. There was Latin music and a lot of people were up from their tables and dancing in the center and having a nice time. The issue arose when I thought that I could just come up to the bar and order a drink, but quickly realized that I would have to be seated at a table. A server came up to me and asked me if I would like to be seated. I was with my husband and another couple, and the server came up to me when I was alone. Everyone else in my party were dancing just like 3/4 of everyone else there. I said no thank you. I wasnt going to be seated alone anyways. So I was about to walk towards my group to suggest possibly getting a table, and the server was quick to say “this isn’t’t a nightclub you need to have a table.” I ended up telling my group and even people in my group were confused as we had not been greeted by a host when we arrived. But anyways, my friend ended up speaking with the server and as I was waiting for her at the exit, already prepared to leave, another server came up to me and said “if you want to be seated get in the back of the line, this isn’t a nightclub”. Another person said it to me for a second time?? I wasn’t bothering anyone I was waiting for my friend so we could leave. I just thought that the whole situation was handled terribly by the staff. If the server intially had said “I’m so sorry, but unfortunately if you would like to stay and enjoy the music, you need to have a table” I completely understand!! But to say “this isn’t a nightclub” and just being straight up bitter when more than half of the restaurant was dancing and singing and I’m barely even dancing myself?? The servers could have been way more kind. I am genuinely not one to cause trouble anywhere and did not treat anyone with anything other than respect and feel like it could be reciprocated...