Dunkin' — Restaurant in Florida

Went today with my daughter and mother. This Dunkin is always HORRIBLE so I typically drive to Champions Gate or Celebration. I decide let’s try again. I go though the drive thru. One car ahead of me. Waited for approximately 10 mins. Then it was my turn. I was greeted by what I thought was a person but now I think it was a recording. I wait for another 10 mins and then I say hello. Mind you there is now a line of cars behind me. A woman with an attitude says that they are too busy to have the drive thru open so if we want to order we need to come inside. I said well you could have told us that 10 minutes ago since we have been sitting there and there is a long line of cars behind me. She said they are just too busy for that. I said well you could put a sign out here saying that the drive thru is closed that way customers don’t have to waste their time sitting here and the DK employees can save their time by not having to tell every car. I said that would be the professional thing to do. She yelled at me saying something about me being professional and then proceeded to call me a ‘fu$king whore’. I then pulled to the window and had to knock and yell for someone to come. A woman came over as if this is no big deal/common occurrence. She said she is the assistant manager. I told her the same thing. That name calling isn’t professional but if they are so busy inside they should hang up a sign. She made the excuse that there was one but it’s gone. I pointed to the cars still lined up and waiting. She could care less and thought it was funny. I told her I get it because apparently that DK doesn’t hire a good quality of people. I was provided the names Chelsea Nichole and Raymonde. I will be calling higher just because it was absolutely ridiculous. The wait and then the treatment. The Osceola Polk Line Road DK should be restaffed. They were only good when they...

As a customer of this store, every single day, for almost two years, I am saddened to see these negative reviews. I understand everybody's experience may not have been your best one. But since I see this place every day, I see more than just a random stop to grab coffee. For whatever reason this location has struggled with staffing. Some days there is one of two people to do the job that in a typical store four or five would do. And you know what? They are always pleasant, kind, and caring. I have seen the new manager get yelled at by customers who literally shouldn't be yelling at her. I mean seriously? It's food and coffee, is it that serious? That manager never gets flustered, she goes from one spot to the next to assist and help, always composed. And with how busy it gets there, and the treatment, I would lost it. She is professional and postured. She deserves a raise. Kudos to her, keep up the great work. Next time you go in here, if you have to wait, or your order is wrong, look around. How busy is it? Are they short staffed? Are they working with a sense of urgency and a pleasant attitude? Because if so, show some grace. If those people didn't show up to work at this location you wouldn't get coffee there at all. Even on a bad day this location is still better than the Champions Gate location. They get extremely busy as well but not as pleasant. I will continue to go to this Dunkin ever day to get my two extra large coffees, jelly doughnut, and see your smiling faces. To those have been here for the past year, thank you for all that you do. Thank you! To the new...

Would give 0 stars if I could. Placed a mobile order here went to the drive-through, it was about 6 AM and no one else was there, told them I had a mobile order, pulled up to the window, proceeded to wait patiently as I work in customer service and try to be understanding. I was aggressively handed my bag and as I pulled out of the drive through I noticed that they gave me the plain bagel bites instead of the everything bagel bites I ordered. I proceeded to park and walk in and tell them that I received the wrong item. Out of the three women there the one wearing the managers uniform, proceeded to yell at me that they were out of the ones I had ordered. I told her that she could’ve explained that to me while I was waiting and I could’ve asked for a replacement item or refund instead of just giving me whatever. She then proceeded to harass me for getting in the drive through after I ordered (which I put in my mobile order from the gas station while filling up) and said that it had a five minute processing time (that I wasn’t made aware of as the app doesn’t make clear). In my 5+ years of customer service experience, I have NEVER seen someone treat a customer like that even when provoked. This location needs to get...