Juan's Mexican Grill Palm Harbor — Restaurant in Florida

Juan’s Mexican Grill just has that special something. The food? Always fresh, full of flavor, and never misses. But what really makes it stand out is the people. Marissa, the manager, is amazing — she remembers us every time and treats us like we’ve been friends forever. She noticed we had not visited in couple months and when we walked in she had a massive smile! This is was hospitality means to me. No matter what time you go, even if we come in 30 minutes before closing, she and her team welcome us with genuine smiles. You can see how hard everyone works together — no one’s dragging their feet or acting like it’s “just a job.” The staff moves like a well-oiled machine, helping each other out, keeping the place spotless, and making sure every guest leaves happy. It’s the kind of place that makes you want to keep coming back, not just for the food, but for the feeling. I told Marissa that her skills could be used elsewhere but she is genuinely happy. Loyal employees are hard to find in today's world....

Juan’s is my go to over chipotle and moes as they’ve had a fall from grace in recent years. Juan’s meats are very good and on par. The main difference is the beef is shredded. They don’t have a steak option that’s cut into larger pieces. For toppings the home run is the queso. On par with Moes queso and better than chipotle by far. The corn is a bit weak compared to chipotle because it’s not seasoned but it’s not bad. I’m not the biggest fan of their guac, it’s average. Chipotle wins the guac standoff. If you’re really hungry, get the nachos. Extremely filling. They do have some lunch specials, but to be honest the lunch burrito only saves about a dollar and is considerably smaller. I just get the standard grande burrito. Overall, Juan’s has friendlier staff, is much more consistent in terms of portions. Ive never felt skimped, especially on the nachos! I also like that it’s a local chain and I’d rather support a local business especially when they are doing great....

I am generally not one to complain about restaurants or their food. We have been going to Juan‘s grill since it opened in Palm Harbor. Before that we were going to the Dunedin location. I’ve always loved their food. The past three times we got the food delivered, it was missing items that were ordered. Today I ordered a bowl and paid extra for queso. Because it did not have any queso I went back to the restaurant and was told there was queso in it because there was a drip on the side of the bowl. I was told it must’ve liquefied into the meat, which was clearly still dry. No apologies, no offer to add more queso, despite the fact that you pay extra for it and it was clear the only queso in the bowl was too small drips on the side. The past three experiences have been very disappointing, and we will not be returning. I post this only that their customer service may improve for other people...