KFC — Restaurant in Florida

I had an absolutely horrible experience at the KFC drive-through today. The woman taking my order was beyond rude and should not be working in customer service at all. She rushed me from the second I pulled up, snapping at me when I needed more time to decide. When I asked for clarification on something, she practically yelled at me, as if my questions were some kind of inconvenience. Her attitude was hostile, dismissive, and downright disrespectful, making me feel uncomfortable and humiliated. It’s shocking that KFC would allow someone so unprofessional and nasty to interact with paying customers. If this is the standard you allow, then you’re losing more than just one customer. This woman needs to be immediately removed from her position—no one should be treated like this. Absolutely unacceptable and...

Normally my visit is actually fairly decent for a KFC. With that being said, it all changed in an instant. Today, I was served by a front-end employee named Theresa. Unfortunately she lacks basic people and order taking skills. When I first arrived at the counter, I asked, how she was, she bluntly replied Good and asked, "What do you want?". That was the beginning of the downfall. She was unable to accurately take my order. Not to mention, she was rude about it. Just because you can't handle a busy lunch rush doesn't mean you have to have a bad attitude. I could hear her struggle to take other orders. She had the audacity to talk about me in front of the customers with her manager. Absolutely do not recommend ordering if...

Food was fine (just fine), but the service was absolutely horrible. I was truly shocked at how bad it was. Went through the drive through and was rushed when giving my order. The man taking the orders constantly cut me off. I asked for sauce and he said “Just ask for it at the window”. I wanted to add a drink to my order but he ignored me and told me to pull forward. I should note that nobody else was in line so there was no need for him to rush. I got a portion of the food, and the same man acted as if that was it. I had to not only remind him to give me my other bag (which was right in front of him?) but I also had to ask for my sauce. I will definitely be contacting...