Pizza Hut — Restaurant in Florida

Last night I redeemed my free medium 2 topping pizza . I ordered it with no cheese red onions spinach and mushrooms on half. I get there and pay the front desk says it's not ready so I sit and wait . She brings out my pizza and it has no sauce. I say Oh i just want no cheese i still want sauce. I ask her did I make that mistake ? Did I put no sauce ? Front desk girl says no it's ok you didnt it was our mistake . The manager on duty didnt even acknowledge her when she told her about the problem then I had to ask if she will remake it . Front desk girl went back to talk to the MOD and she said it would be a remake and I had to wait . Doesn't even apologize as if I had done something wrong! So I step outside to wait because I am clearly upset. HALF AN HOUR LATER my boyfriend go in to get the pizza and she hadn't even put it in the oven yet . I saw her take a smoke break though with her electronic cigarette that must have been more important. A pizza takes about 15 min to bake .... I had arrived around 6 58 or so and my pizza was ready at 7:01 we left at 7:50 with the correct pizza. I wrote to corporate and I'm still waiting for a response but I have never been treated that way in my life. I have been in the food service industry for over 10 years and would never treat any one like that at my establishment. I order so much from pizza hut i get rewards often . Is that why she didn't care ?? Because it was a free pizza ??? I have spent 100s of dollars to earn them . WORST MANAGER EVER . you should not be working with...

The store manager just hung up on me!! HUNG UP ON ME!! THE STORE MANAGER!! I called in and spoke with Lean and was told I could get a stuffed crust, even though that option was not available online, with my pizza hut points I am redeeming. She said "sure just call back in after you've placed the order and I'll take care of it", as it should be because if you look online it clearly says redeem your points for ANY PIZZA ANY WAY.. I placed my order online.. called back in and got the store manager Everitt. Everitt went on to tell me how I was misinformed and they can not do that. I was very upset as took the time to call in and find out in advance if could be done, to now be told no. I advised Everitt to go ahead and cancel my order. Everitt said ok.. CLICK! What!!??? Did he just hang up on me? So I called back in to find out not only did he hang up on me he didn't even cancel my order! I Spoke with Lean, once again, and I asked Lean did you not just tell me that I was able to redeem a stuffed crust? She said yes maam I did say that.. and she just sat there. My husband was like what is going on with that place?!?! Then I hear the store manager Everitt in the background "Is she cancelling or what?!" Not hey I'm sorry we got disconnected.. I mean lie to me!! I cannot believe this is the STORE MANAGER! I am so disgusted with the way I was treated I will NEVER order from this store again! I can't believe I have to even give them one star...

I would give 5 stars however, every single time my boyfriend and I order a pizza from here it is never cut. We have been ordering from here for months and the problem still has not been fixed. I ended up ordering a pizza tonight and of course (as always) the pizza still was not cut. I had even called prior to placing the order and spoke with one of the employees at the actual location. I explained that each time we order from this specific location the pizza is never cut. The employee told me that she would keep an eye out for the order and make sure that the pizza is "extra cut" for me. When my boyfriend tried pulling out a slice for himself half of the pizza came with it. I called and spoke with the same employee and told her that the pizza was still not cut in which she advised that "...sometimes when the pizza is on the hotbox for a while the cheese will kind of melt together..." I agreed that that is normal however the dough does not just un-cut itself. I told her I didn't want a refund or anything; I just want the problem fixed. Either get new pizza cutters or teach the employees how to cut a pizza all the way through. Aside from that the pizza...