Five Guys — Restaurant in Florida

First off the reason for the bad review is horrible sanitation training (if I was reviewing the food itself it's restaurant prices but fast food style the burger was pretty good not amazing but definitely decent but just like burgerfi it could of been bigger) , I used to work in a restaurant so I know the whole 9 yards of do's and don'ts and what I saw here was a major don't. What happened is one employee swept a table with a broom he just used to sweep the lobby (which you shouldn't use a broom at all whether it's just for tables or not that's why there's bar mops or your hand) while in front of eating guest and another employee saw and didn't say a word and even helped him. Here's the whole story , my buddy hyped up this place for a month before it opened saying they had the best burgers and I'm well know amongst friends to be a burger enthusiasts so I had to get a bite for myself , a month passed and we head down there I was surprised to find it has the same setup as a chipotle as I was expecting a restaurant with waiters so no worries I order my food and sit down with my two good buddies and here's where it happened , two employees (boy and girl) are sweeping the lobby as guest clear out (not to mention they are not giving the guest space while eating like I said I worked in a restaurant so I know you have to clean the lobby but you shouldn't get to close to guest while they are eating) so back to the point the boy finishes making a pile next to a table where two guest had just left and the boy working decides that the best way to clean the table (right in front of everyone eating) is to take the broom and sweep the table , which the girl saw and didn't say a word. As the guy did it I said are you kidding me which he didn't hear but afterwards I pulled him aside and said that's ridiculous and you shouldn't do that whether it's in front of guest or not which he replied yeah that's why I'm sanitizing the table as he held up a paper towel he soaked in the sanitizer (which he should have bar mops in his pocket to clean off tables which none of them had) so the sanitation training there is pitiful , if you want to pay restaurant prices for fast food and eat on dirty tables this is...

I truly hate writing things unless legitimately bad. This is legitimately bad in my opinion. I made an order via Uber eats. Great, timely delivery from the Uber eats driver, but upon opening the sealed bag from Five Guys, part of our order was missing so I call the store.

The store response is you have to call Uber eats about their mistake. It wasn’t their mistake. The store made the order. I have a problem with them wanting me to blame the driver who was given a sealed bag. So I ask for them to make the stuff not sent and have it delivered to me. You would assume for their error they would have a way to deliver the food from a 3rd party. As their jerk of a GM told me not so and I’d have to drive up there. That’s impossible as we have had drinks and not risking a DWI which is why I ordered delivery service. Were they willing to pay if I got a DWI, no of course using common sense.

I still can’t understand how their company doesn’t have a solution for their mistake and let’s be clear this is 1000% their mistake. So I ask, so this screw up means I have to communicate with more people to fix their mess up. They said yes as not their problem. This is unacceptable so I ask to speak to their district, regional or divisional manager whoever can assist and told you can only do that online. Great service there.

I will never order Five Guys again as they don’t own up to their mistakes or rectify the situation.

Be aware bad service and not fixing your mistakes means lost customers. Many of other burger choices like BurgerFi who will now get our business.

Now to their website, X, Instagram, Facebook and other social media so...

On occasion, either as a treat to myself after a really good workout, or a really bad day, (or just as a break from the constant "rabbit food" elect to eat every day for every meal) I'll go to Five Guys and treat myself to 2 doubles with everything and just absolutely destroy them in short order. It's not typically my goal to finish them before the person behind me even gets their order, but often that's exactly what happens. Their burger are some of the best around after all.

No special orders, no fries (not a huge fan of their fries honestly), no peanuts (they hurt my tummy now that I'm old), no drink and no shake. Just back to back (to back) wonderfully greasy yet crispy burgers hammered down my gullet like someone eager to impress on a first date; my only dessert being the open mouthed looks of horror from the pale teenager as he sees some big ogre devour the food he just made like a death row inmate eating his last meal.

Today however, was a special treat; the elderly couple seated next to me got to witness what I'm sure they assumed to be a man possessed by the spirit of a highly territorial chihuahua wharf down his food all before they had even begun their fries. Confused horror was plastered across the woman's face as I left before the number after mine could even be called out.

So far my personal best is 3 double cheeseburgers back to back to back, but I feel I can do better....