Taco Bell — Restaurant in Florida

I ordered a delivery order from here through the Taco Bell app. It was late getting here, it was cold, and worst of all? It was completely the wrong order! I called the store hoping they would fix their error, but no. First the shift manager tried blaming the delivery driver for grabbing the wrong bag. When I told her that it was the stores fault, not the drivers, because the bag had my receipt on it and was still sealed from when they made it at the store, she stumbled over what to say, then no blamed the app. I told her that I honestly didn't care who was to blame, I just wanted it fixed. She then informed me that I'd have to request a refund through the app. Unfortunately, the process for that is really unclear and overly difficult. When I told her that, she just replied will the store manager will be in at 6AM if I want to call and talk to her. I said, "that's all well and good, but how does that help me tonight? My family's hungry and I'm out $25. What an supposed to do for dinner for my family now?" Her only response was to hang up on me. After calling her back (three times before she'd answer, by the way) I asked her the same question again and all I got was an audible shrug and a repeat chorus of "the store manager will be in at 6AM and you can call and talk to her." Absolutely furious that Taco Bell did this and refuses to make it right. The app should allow the stores more functionality, the stores should be able to do something. It's not right that a paying customer gets screwed because an employee screwed up and the acting manager refuses to...

Very frustrating experience at this location today. Pulled into the drive thru at about 2:30pm. Longer line than normal, waited my turn as each of the cars before me placed their order (or so I thought). My turn came and I pulled up to place my order and I waited, waited, waited… finally I said, “Hello?” No response.

Waited another minute or two before then pulling up to the window. Not a single person in sight. After about 3 minutes someone in the building noticed me at the window and he walked over to tell me they don’t open today until 4pm.

Now, I’m quite sure that any reasonable person would think Taco Bell is open for lunch. I noticed that when Googling the hours for this location, it did state 4pm for today (and tomorrow) but how is the average person driving by supposed to know that? Why was there not a sign on the menu or somewhere stating that they’re not open? I wasted nearly half of my lunch time in that line and had to quickly find another figure out another option for lunch (or go without). Not happy. Felt equally as sorry for the long line of people behind me as I drove off.

I generally try to leave good reviews because not enough people are recognized for what they do right, but I just couldn’t let this one go.

Do better Taco...

I put off writing this review because I really do love this Taco Bell, the employees are super nice, it’s close to my house, however the last 3 orders I got, something was always missing!! Last night, me and my friend got food, and ofc they forgot my Chalupa. I understand mistakes happen, but it seems to be happening a lot more now, my friends and family have said the same. Hopefully in the future there can be some team work to ensure the tickets are read properly and all of the items purchased actually reach the customer. No disrespect just so disappointed and felt like I’ve wasted some money and it’s adding up :(

UPDATE: 4/22/2025 so me and my best friend went to the drive through and the lady taking our order was so rude and disrespectful, giving my best friend attitude when she was so kind, my best friend had said “have a good night” and the girl shoved the food in her hands and shut the window. I understand she may be tired or going through something but I was too and never treated anyone that way. Whoever that DT girl was 4/22/2025 10:00pm needs to learn how to...