Wawa — Restaurant in Florida

I wouldn't consider your kid friendly when it comes to doordashing he tried to blame the doordasher when this was actually done and the products were provided from within the store the manager jokingly laughed on the phone as if everything was funny about this so I'm pretty sure they knew exactly she knew exactly who did this around June 26th of 4:58 p.m. on that shift enter the person that wanted to do harm to children and provide rotten food intentionally may Yahwehs curses and wrath be upon you may you never receive a blessing until you do right by people. I find this to be unethical and unprofessional and no accountability when it came to the store or the manager who jokingly thought it would be funny to do harm to children is unacceptable providing services with rotten food for kids knowing that you're adults and you work in kitchens it's unacceptable for delivery the doordasher did not do that this was done within the store. To provide leaky substances with a sealed bag from the store an opening of my ice creams at the bottom smushed and missing other ice creams this was intentionally done in the store. Just to let you know to Priscilla I don't even think that's your real name you will not get away with this you are the workers on that shift the lack of accountability and unethical practices and lack of taking your job seriously I find that to be concerning.

To Whom It May Concern,

I am writing to report a serious complaint regarding Order #118, placed via DoorDash from your Wawa location at 13026 US-301, Riverview, FL 33578 on [06/26/2025].

What I received was not just poor service it was dangerous. The food appeared tampered with, contaminated, and inedible, and many of the issues involved items intended for children, which makes this situation especially disturbing.

RED FLAGS:

A rotten bananawas placed in a child’s meal — an obvious and unacceptable oversight. Sandwiches were missing meat, mayo, or key ingredients, showing clear signs of tampering or neglect. Rotten tomatoes in Spanish. No meat on the ham sandwiches

Despite clear instructions due to allergies the order included milk instead of water

Two Caesar salads were leaking, watery, and appeared spoiled. Manager claims the bag was shut so if the bag was shut this was done in the store .

Several items were missing entirely including: a 1 .2L Coca-Cola missing , 1 Nerds candy missing, 4 missing Magnus bars, and more.

In the bag that was sealed shut they they rip the ice creams open and smash them to the bottom of the bag two of the chocolate chip ones

DISTURBING RESPONSE FROM STAFF:

I called the store immediately. Manager Priscilla laughed, showed zero concern, and attempted to blame the DoorDasher. However, the sealed condition of the bags and the nature of the problems prove this occurred in-store. The response was careless, unprofessional, and deeply troubling — especially given the safety risk to my children.

THIS IS A SERIOUS ISSUE:

This goes far beyond bad service this appears to be intentional and it put my children’s health at risk. I believe this was either gross negligence or deliberate harm to minors . Food safety protocols were clearly ignored.

I AM DEMANDING:

A full refund for the salads and all 4 kids order. An items opened by workers where bags were allegedly sealed shut. An internal investigation into staff on duty that day. A formal written response explaining what corrective action will be taken. Clear assurances of retraining on food safety and child meal preparation.

Until this is resolved, I will warn all other customers: Do not support this location. Their behavior was not just disgusting it was reckless and dangerous.

If I do not receive a proper response, I will escalate this to the Florida Department of Health, the Department of Agriculture Food Safety Division and I will share this experience across all platforms to protect other families.

Sincerely, A customer who will not return and whoever made that order May yahweh's curses be on .

Not only that I was missing...

One of if not the worst Wawas in the area. Their #1 problem seems to be they're too busy for what they can handle. Every time I've gone in there in the last month I either have to wait 10 minutes for my drink, or they rush themselves and get my drink order wrong, and because I wear a mask I can't try my order before walking out the door. I shouldn't have to check my order to make sure it's correct, especially since it's one of the preset drinks in their own system. It's not even a custom drink. It's always incredibly crowded in there in the late mornings, and I've started going to different Wawas in the morning at the same time and they're much less busy and haven't screwed up my order at all, unlike this location. Wawa still wins in the end, as they're still getting my money, and this location clearly gets plenty of business, but I wanted to air my grievances. I think Wawa should open another Riverview location to help with the demand. It would certainly help this location improve in quality, which Wawa pretends to care so much about. I don't actually think this location is worth a 1 star rating, but this way I can guarentee some manager out there will read this. It's more...

hello, good afternoon to all my friends and neighbors in riverview, since the Wawas gas stations opened I fill up with gasoline and buy my breakfast almost every morning, I can no longer do that since the staff is unprofessional or unprofessional, the thermoses of coffee Empty, they take out the creams only in the morning and if you ask, they tell you that they can't take more from the store until the next day. The bathrooms are dirty with poop and they don't clean them. bread with tomato and onions they did not add ham and now I am going to give you the proof the photograph of the bread I had to go back and definitely ask for my money back please do not waste time and look for another place to buy your things because you are definitely going to leave upset that Wawa that was today 4:30 in the afternoon and 11/08/23 neither coffee nor vanilla for coffee and on top of that bread with tomato without ham greetings to all the neighbors Good afternoon, I went to buy something and they charged me 3.50 dollars for 2 mibos. It is a shameless act by Wawa and a lack of respect for us,...