Wendy's — Restaurant in Florida

Placed a mobile order at around 4pm. When I went to pick it up and got to the window the cashier let me know that they didn't have any more Dreamsicle Frostys (which was surprising as they weren't busy at all, it was early dinner time, and it's their latest special). She asked if I would like anything else instead. So I asked for a fish sandwich. Apparently, the manager said "No", that it cost more than a large Frosty. So then I asked for a chicken sandwich. She (the manager) said "No, can't do that." She offered a chocolate Frosty, but I can't have chocolate. Then I asked for a baked potato. She said she could only do that with no toppings at all. So I asked to be refunded for the Frosty that I paid for on the app and didn't get. "No, we can't do that." Well, what can you do? "We can do a large fries." I said that I already paid for 2 large fries, and didn't need any more fries. I asked to pay the difference if I got a fish, or another sandwich. "No, we have no way of doing that." Then they offered me chili. Disgusted, I just said, "okay, just give me that then", even though I don't care for their chili. I sat there for about another 15min waiting for the chili. Then the cashier handed me the bag out of the window and never said a word to me. Not "sorry for the inconvenience" or "thank you", not a word. Absolutely horrible customer service and it started with the manager on duty.

I worked in the restaurant industry for several years, and even owned and successfully managed one, and I never treated my customers like that, nor did I tolerate my staff treating customers like that. You can do...

Avoid this Wendy’s at all costs. Waited 7 min at the drive through menu. Had to say “hello?” and was told “hang on one moment.” Another 2 minutes passes. I parked and went inside only to find the drive thru employee talking to her friend by the bathroom while ignoring her headset. I walked up to the counter and was not greeted at all and ignored. I stood next to another customer already complaining about the service at the counter. Manager, who was making sandwiches, did not give the angry customer or myself the time of day. Fry cook told the other customer repeatedly to “calm down.” (Very unprofessional) And the employee “taking orders” still did not take my order but only blankly stares at the order screen. So I finally got his attention and said “hey friend, I don’t want to order at this point, but can you pass along the message to your manager?” And I proceeded to explain my experience with the drive thru. He was uninterested, avoided eye contact and did not once apologize. I walked out and encouraged everyone behind me to leave as well. My family and I had to go through two other fast food restaurants. It took less time to go through both than it took to sit in the Wendy’s drive thru and wait for the employee to finish her apparently more important conversation, with her friend. Ridiculous. Just don’t even try it, y’all. Good job Taco Bell. Thank you for treating us like actual customers and...

I’ve never seen such poor service. I decided to go to Wendy’s instead of McDonald’s because I like their food better. But when I come up to the mic she answers. I told her to give me a second then she tells me cash only which is fine then I continue with my order and I hear nothing but cricket no answer. No give me a minute no nothing then I finally pulled up to the window And there’s multiple people wearing headset not one person answered and they wave their hand and then they disappear and nobody comes to help me. Nobody comes to see what was going on or let me know that the mic wasn’t even working now I’ve been to this Wendy’s multiple times and I’ve had a problem every time I went there. I don’t see how they even get service at this location. I have worked fast food before and I know how to give good customer service and nowadays I don’t think anybody knows what that is. Such a shame new generation. Oh, and to add to this, there was no customers in the lobby nobody in the parking lot and nobody in the drive-through so they weren’t busy at all And I was not able to get any help so I had to go to McDonald’s where the line was long and wait to get food which was better service than a place. I didn’t have...