Five-O Donut Co - Ellenton — Restaurant in Palmetto

The best thing about this place is the location. Everything else.. not so good. We have been here on three separate occasions (the first was around 4 pm, the second was at 12 pm, and the third was at 8 am) and each time, every single donut we ordered was dry, hard, and stale. We ordered different donuts each time too: numerous cake donuts, numerous yeast donuts, a blue frosted Cookie Monster donut, maple glazed, a giant coconut one... Not a single donut was good out of the 3 times we've visited!! Even Dunkin has better donuts (and that's saying something bc the donuts there aren't good either). Make the trip to Krispy Kreme or simply find a different donut shop, but either way this place will...

The selection at the time we went was okay. I tried a cronut for the first time. It was alright but it seemed like the layers all sorta just mushed together? Maybe cronuts are like that. It just seemed like a moist croissant. My friend got the Cookie Monster donut and said it was just a bunch of sugar. Nothing really stood out about it at all. I’m not a fan that they don’t have any signs up above so you can look without having to be at the order spot or in the little alley to go pickup the donuts. In general the setup is a little weird. I think people want to see the donuts before ordering. Maybe put a display case up by the front or something??

We will be back though to give it...

Online order cancelled after arriving to store. Manager and employees with no sense of urgency and helping customers out of order. Several people left including myself. Never got food. At least you’ll get your food at Dunkin

Update to manager response :

So it’s the third party’s fault. They called us and apologized btw. Meanwhile 20 min standing around and none of your employees could be bothered to say can I help you. But we don’t follow your arrows so it’s our fault? Yeah, keep your resolution. It’s clear from the kiosks and the entire vibe of that store that interacting with customers is...