Starbucks Coffee Company — Restaurant in Flowood

Starbucks policy, States if ordered through the app, customers are eligible for free refills of coffee or teas regardless of original drink purchase. Today I ordered an iced coffee, and a frappe, for my girlfriend, ( through the app, in-store). I got a refill, no problem with my iced coffee. I informed my girlfriend of Starbucks policy and asked if she wanted me to get her a refill of iced coffee. I was informed, that the location inside the target, in Flowood, Ms. Is a franchise versus a corporate store, and they do not honor Starbuck's refill policy. I can accept this, but I won't go there again, because I want my refill, I am curious if this a true representation of what a franchise owner wishes to conduct in their store? I want to add: the lady representing the store, tonight, wasn't rude. Her drinks tasted delicious. She politely informed me that they only give refills if the original purchase reflected the refill. I felt disappointed because I was misinformed by someone. Either Starbucks needs to add that franchise stores might not reflect their policies versus cooperate run stores. And highlight on their locator if the store is a franchise. Or the employee gave me the wrong information. And misrepresented the franchise's policy. I only purchased the product because I thought I was getting a good deal due to the policy that...

Ordered a Peppermint White Chocolate Mocha and it was TERRIBLE besides ALL the unnecessary questions asked when placing my order in the drive thru. I don't know if she was new but ordering itself was difficult compared to when I come here and order all the other times. I say Mocha, she says hot or cold Latte and I could go on and on. Once I get it and I drive off only to taste it and..... it has too much chocolate flavor, bland, no whip topping and 4 peppermint sprinkles🤦🏾‍♀️ all I could says was "I won't my money back and I'm never going back there". It is nasty, nasty, nasty and I can not drink this. Starbucks is too expensive for my item to not be up to part and terrible. I gave my money AWAY today on something I could not use and I'm not...

The service definitely is getting worse . Me and my mom go every Sunday to get a drink and lunch ,the last couple visits the don’t acknowledge you and just walk past you . We stood for like 10 minutes at the previous visit and never got helped so we left . This Sunday everybody was just looking at us like we were stupid or something lol . If I’m paying 30 dollars at an establishment I’m expecting good service period. Probably not going back for a while , their drinks and food is good though just not...