Mimi's Cafe — Restaurant in Folsom

Yes we went into movies and who served at the front door or escorted to the table oh yeah there is a party of three my daughter my wife and I guy said would it be like to have any Cokes or Beverages and we told him what we wanted and off you went when he came back I told him I was very hungry. Could we please have the rules and the next sentence or two who is very important yes we went into movies and we were served at the front door or just quoted to the table there is a party of 3 my daughter my wife and I I said what did we like to have any coax beverages and we told him we wanted and if you went when you came back I told him I was free hungry you could we please have the rules at the next sentence for two is very important the rules came in they were quite warm and but what was missing what's the carrot cake which I asked the waiter where's the carrot cake and he informed me that they are just continue that part of the rules that back up by back on all memory that we start wanted Mimi's many years ago and surprised I never quit serving the rolls but they just stop asking out of the people that wanted rolls if you wanted them they would give them to you or and what was missing was the carrot cake what is the waiter where's the carrot cake and he inform me that they are just continue that part of the rules that back up by back on all memory that we stuff want to meet me so many years ago and we start going back to the end I thought you told me a list of rules again well to my surprise I never quit serving the rules but they just stopped asking the people that wanted rolls if you wanted them they would give them to you I suggest management might want 2DS starts at practice back up again because people come to enjoy those rolls while they're sitting around and going through the menu and deciding what they're going to eat eat that day when the food came it was very quite good plates are hot and the food is quite good Services excellent like service always is at Mimi's pain management comes around and ask is there anything that you can that he can do to make your experience a lot better which I did bring up the carrot cake again the management and he said well that's above his pay grade I said thank you he said I would fill out one of these things and send it off to management even though he was the low chain on the pole management thrown off had an excellent meal Services was good and I look forward to going to Mimi's again what you try to do at least a couple times during the month...

I'm not one to write reviews, so keep in mind I guess I'm one of those people who only leave negative feedback. When we arrived at Mimi's in Folsom it seemed a bit busy, and we were told it would be a 35-minute wait. Considering we had two little kids in tow, we didn't want to spend the time getting them back in the car, driving somewhere else, only to have another wait. We were seated within 15-20 minutes, which was great, but then the lack of service really took hold. My children (2.5 years and 11 months) had devoured an entire ziploc bag of Cheerios, a big bag mind you. By that time (10:20, 20 minutes after being seated), I flagged someone down. The only person nearby was the hostess, who immediately went to talk to our server. (I saw the conversation take place.) It was another 10 minutes at least before our server came out from her little cave near the kitchen to take our order. There were no apologies or suggestions that they were short-staffed. She just took our order. We placed all of our order: drinks, muffins, and breakfast plates. Fast forward 20 minutes, and we had not received even our drinks. Nor were we provided water! At that point we decided to abandon ship and go to McDonald's for a fast breakfast. Never again will I ever go to that Mimi's in Folsom. The management either didn't staff enough people, they were allowing the host/hostess to seat too many parties, or their wait staff were not qualified to handle the volume of people at the restaurant that day. The only thing I can say in their defense is Folsom is immediately adjacent to El Dorado Hills, which is without power because of the PG&E power outages. There were more patrons than normal. If our server (or even the host/hostess) had mentioned this from the outset, we would have been more empathetic; however, our server barely took down our order. I saw people seated before us get drinks and presumably food. I saw three other parties in our section leave because service was so slow. (In fact, we saw one of the parties at McDonald's.) Unless you aren't hungry, aren't entertaining little ones, and aren't in a hurry, you should go to this Mimi's, but if you fall under any one of the three categories, don't bother with the...

Disappointing Experience at Mimi's Cafe:

*A word of advice to others: Please double-check your pickup order and ensure you have received what you actually ordered before leaving the restaurant. It could save you a lot of time and frustration.

We placed a pickup order at Mimi's Cafe, only to find that our order had been given to someone else... While mistakes can happen, it was the way the staff handled the situation that was frustrating. My spouse immediately requested a refund, but we were left waiting for almost an hour without clear communication or resolution. Initially, the staff claimed they couldn't issue a refund receipt due to a system malfunction, and then said the refund wouldn't be processed until the following Tuesday because the responsible staff member was absent. This delay was particularly frustrating, as it felt like our money was being held without a clear explanation of why the issue couldn't be resolved sooner. After multiple requests and discussions, my spouse eventually spoke with the manager, Rob, who provided an email confirmation for the refund. While we appreciated that, it shouldn’t have taken an hour of waiting and multiple conversations to receive a simple apology and written confirmation. In situations like this, timely communication and taking ownership of the mistake would have gone a long way. While we understand things can go wrong, the lack of urgency and clarity in resolving the issue left a negative impression. We hope the staff at Mimi's can improve in handling customer concerns more efficiently in the future.

**I will update this review if I do not receive the refund promised by...