Starbucks — Restaurant in Folsom

Hi Erin, if your sandwich display case has the wrong sign, wrong items, then I don’t think it’s the customer’s fault. If you switched bacon gouda and double smoked bacon, I don’t think you can be mad at your customers for something that was not right on your end. You gave me and my cousins stank looks, and talked to us as if you were yelling at a 2 year old when I told you that we had the wrong sandwich. It was so embarassing as other customers were looking at us. I didn’t demand for a manager, or asked for free stuff, I simply asked the sandwich to be replaced. You work weekend mornings and if you aren’t happy with your Saturday morning job then with your attitude you can apply somewhere where you don’t have to deal with people. So idk- you figure it out. You may be pretty but geez maybe put more make up on your...

Worst experience every time I go to this location staff is extremely rude. I've tried to give this location a chance so many times. The blonde female that worked the window today at 12 needs a reality check. It's not nice to be so terrible to anyone. She treated us terribly through drive through. she forgot one of our items so I went inside with a good attitude about it not a big deal. She then continued to be rude never apologized made it seem as if I was the issue for even walking in for the item I ordered. I work in healthcare and always treat anyone and everyone with respect. I understand customer service can be hard but come on. She needs a reality check. It's so unlike me but I called her out for being rude. I'm sick of disrespectful people. I'm sure you can get someone that actually cares about...

Learning from a bad prior "grab-some-Starbucks" after-early-departure-of-hotel experience in Bakersfield, I called this place the previous night to check on them about opening on schedule at 4:30 am ready-to-go. When I arrived at 4:28, one of the staff members gracefully walked to the door an royally welcomed me in. The barista seemed excited about my for-sure breakfast order despite her honestly being busy with the set-up. I, and my friend, had the basic same-old latte and black coffee as I had the same old egg wrap. But, I MUST ding a star for the branch being out of spinach-feta-wraps, which we were informed about upon my inquiring phone call the previous night; my friend settled for a blueberry muffin as a substitute. Being out of a wanted item does count as a shortcoming, so I can't give a full...