Dunkin' — Restaurant in Fond du Lac

When I lived in Georgia, I stopped at DD nearly every day to get my breakfast on the way to work. I even pre ordered and paid using the app. I love DD coffee and particularly the iced coffee. Now, I realize the stores are independently owned and operated but my experience with the FDL location surprised me. I have had exceptional service with the most friendly and polite drive through staff and then, I've experienced the opposite end of the spectrum as well. There are some things that really need attention: 1. Running out of plain Old Fashioned Donuts. Why? 2. Slapping Boston Creme or any frosted donut in the bag, upside down and without the wax paper to separate them. Those wax sheets aren't expensive, and with them missing, I fear someone is just picking them up with their bare hands and tossing them in a bag. Also, if the chocolate frosting is sliding off the product, you shouldn't be serving them. 3. Napkins! How on earth can you expect people to eat these things in a car without providing some way to get the frosting off your hands when the donuts are upside-down in the bag. (See #2) 4. Training! It takes nothing to put a smile in your voice and goes a long way to give a good impression to customers. Management needs to really work on these simple things with the staff. You have a good product and a few tweaks can really ...

So, my wife went into Dunkin Donuts this morning to pick up a couple of donuts for a snack. When she arrived, it took a couple minutes to be noticed by staff, and then the woman at the counter was rude, curt, and unhelpful. My wife only bought two donuts, but because she didn't know immediately upon arrival what donuts would be available, the girl at the counter rolled her eyes and rudely gave her attitude. To top it off, she placed the donuts upside down in the bag, sticking the frosting to the bottom.

After my wife had gotten her order, another woman came into the store and waited for several minutes before even being noticed by the staff.

This is a note for the management: if you are going to have the interior of the store open, make sure you have the staff to operate it. If you are going to completely rely on online and drive through orders, close the interior of the store.

As it is, my recommendation for shoppers is to not frequent this Dunkin store. My wife only went on for a few donuts. It shouldn't have been a fight to buy them.

My wife is not normally one to complain to me about customer service, but she was incredibly frustrated by the...

Okay so I stop at this Dunkin about 3-4 times a week. At this point they all know who i am by my order, it’s always the same hah. Not only is the coffee always amazing, these workers deserve soooo much praise! Every other Dunkin I’ve been to besides this one has never come close to this one’s service. Particularly Samm and Tony. They never hesitate to strike up a conversation with me and are always so amazing, even when they’re incredibly busy. Tony is always making me laugh and giving me good vibes before I head to work and gives me a great start to my shift. and Samm is just so sweet, she always compliments me (which i’ve never expected from someone in the drive through, it just warms my heart). You can tell they really love their job. If I could give them all extra money and some sincere hugs, I really would. But for now this will do. Keep it up you guys! You all are really making a difference, even if you don’t think you are. Trust me, I look forward to seeing all of you every time i’m in the...