Poke Hana — Restaurant in Fontana

Me and my wife have been here a few times in the past month since we found out about it. We have been here within 2 hours of closing every time and customer service has been on point. I have had no issues with any employee until today. I had just read a review on him yesterday and figured it was exaggeration. Oh boy, was I wrong. This older Caucasian male was passively rude. You could tell he did not care about being there whatsoever. The cherry on top of it all was how sloppy he was. He was dropping everything from my plate like he was nervous. The deal for Tuesday’s and Thursday is free crab I believe. When I asked for it on both bowl they said it’s only a reward thing. I have not received any texts or emails so I did not know. What easily could have been done was to say they can do it this one time except the older man very rudely said you have to pay for the other bowl. He acted like he didn’t know what the deal was when I mentioned it, but he was very quick to say it’s per reward account basis?

The very last thing I have to mention is the prices. It’s not horrible but it is not cheap either. They have flyers inside that show different, cheaper, prices. Which should either be replaced or honored if it was brought up. This was a great place my first few trips but, this most recent trip, is making me debate if I should ever come back. I would highly suggest to work on that specific employee, or risk losing customers...

The food tastes great but don't ask them to make it look pretty, their customer service is horrible too. Even though the food is expensive there is a white male employee who has no idea how to make it look pretty, he made my bowl look ugly. I wanted some pretty looking comfort food to cheer me up.

Also when I called to complain and tell them that this male employee needs more job training, instead of giving me just the tiniest amount of human empathy, a female coworker told me that I need "more than just comfort food" and that there was "nothing wrong" with my bowl, then she told me to never come back!

All I wanted was some pretty looking comfort food to cheer myself up but apparently that's too much to ask for!! I paid $15 for a bowl but it isn't even pretty to look at because it's so...

I've read other reviews and noticed similar concerns regarding the quality of the ingredients and my guess is towards the spicy salmon. Different areas in the salmon has lighter and darker tints of coloration especially being a bit darker towards the end of the tail but is due to higher amounts of fatty omega-3's which is actually better for you. There is no way the quality is ever in question due to the high demand in their business. I, myself, eat here around 3 times a week for my lunch breaks and see how busy they can get. So now being educated on the subject I hope it affects your views on this establishment, the best poke restaurant I've been to and is unmatched due to the quality AND quantity of...